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Swiss Air
Hello all, Some words of advice would be very helpful. Concerning my return flight to Manchester from Zurich. One hour into the flight and it was recalled to Zurich, at the time it didn't make sense, an hour to Manchester or an hour to Zurich and we returned to Zurich. The reason given was the parts/engineers were in…
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easyjet change of policy
easyjet have always allowed you to cancel or change free of charge for any changes to a flight time in excess of 2 hours- beware recently they have changed this policy. mine has been moved by 6 hours in Feb which isn't suitable at all and when I have challenged it as over 2 hours they said they have given me enough notice…
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Jet2 claim
Hi I am after a little help. After many years of travelling we are making our first claim for delayed flights. We were meant to leave Birmingham at 8.30am but our flight was delayed until 12.20pm (almost 4 hours). They notified us at 5.25am - 5 mins before check in opened so must have know long before they sent us a text…
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eDreams
Hi Has anyone had any positive outcome from taking eDreams to the ombudsman? My flight was cancelled 6 months ago and they keep telling me I have to wait for the flight company to refund the money, but in the meantime they keep extending the date that it was requested, therefore it looks like I haven't been waiting for 6…
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Air Traffic Control strike- Compensation
In September I travelled to Tenerife for a 5 day trip. The day I was due to return (Friday) there was a strike by French Air traffic controllers. At the airport check-in I asked is the flight delayed? NO. I was handed a boarding card and proceeded through customs. Around 30 minutes before the due take off time the plane…
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Delayed flight TOM7337
Hi Looking for some Advice please. On 26th October we arrived at Tenerife airport for our flight home to Birmingham. We got into the terminal and the flight was due at 18.40 and it stated it was delayed to 19.47. Checked again around 30 mins later and it had moved to 21.20 so myself partner and daughter went off to get…
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Next step ?? Compensation + Expenses rejected
We ( My son + 7 friends ) claimed via the Wizz Air website and got the rejection email this morning Cyprus - gatwick cancelled whilst on the plane and next flight offered 6 days later . Due to work/family commitments they booked there own flight back 2 days later( 15hrs with stop overs) , they had to pay for 1 of the 2…
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Cancelled Ryanair flight
Hello! At the start of this month our return ryanair flight was cancelled. It was early AM so no call centre or live chat was open, and the alternative offered online was 4 days later which didn't suit and accommodation in the area was extortionate due to a big event. We booked the cheapest alternative flights for the next…
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EasyJet fail to pay agreed compensation for cancelled flight
EasyJet agreed I'm owed £520 compensation for a last-minute flight cancellation but they simply haven't paid it. I have been literally sent round in circles since June this year trying to extract it from them. Have other people experienced this and if so how did you get them to cough up what they owe, if indeed they did?…
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Compensation due to crew availability
Hi all, My flight from Aberdeen to London was delayed for over 6 hours due to crew availability. The explanation at the time was that the 'crew were delayed in getting to Aberdeen due to bad weather'. As I understand it, bad weather would typically negate a claim for compensation, however is there an exception when crew…
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Jet 2 - flight delay query
Hello helpful people. I travelled from the UK to Turkey for a summer holiday back in August with my wife and son. It was a package holiday with Jet 2. On the way out, our flight was delayed by around 5 hours as the original aircraft had a fault which necessitated them sourcing a new plane for the journey. The late arrival…
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Baggage belt failure BA
Hi, on 18th June we were delayed en route from Heathrow to Pisa by approximately 5 hours. BA have stated that the problem was due to Baggage belt failure and as such we are not due compensation. I believe that as the pilot made the decision to leave after 5 hours they could have made the decision earlier and despite the…
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Getting nowhere with KLM compensation claim - next step?
Hello. I would really appreciate a little advice regarding a
claim that was logged with KLM 3 months ago, before being rejected last week
and my case being closed on their online case tracker. We were due to fly back from Las Vegas to Manchester, via
Amsterdam in early July (both flights with KLM) We should have left Vegas…
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Escalating a flight delay claim... Resolver or ADR??
Yesterday I filled two EasyJet forms for a 20 hour delay flight. Today I received an email confirming they would refund the expenses (a small sum) and another one denying the ¨regulatory compensation¨. No reason was given other than ¨you are not entitled¨ and then ¨please not that under the regulation¨ and a list of who…
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Jet2 - Grounds for compensation or not?
Recently returned for Tenerife following an inbound 12 hour delay. Incoming flight arrived in good time, passengers offloaded, and 'ready to board' announcement made. We were then told there would be a 45 min delay, which became 2 hours then 6 hours. Flight was then cancelled, and we saw plane being towed away. Jet2…
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Air Baltic flight cancellation
Hi, Hoping for some advice on the value of compensation we're due. Our flight from Gatwick to Riga (depart 09.25, arrive 14.05) was cancelled. We received an email from Air Baltic informing us we were rebooked on flights from Heathrow to Hamburg and then Hamburg to Riga. The Hamburg to Riga flight was scheduled to arrive…
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Jet2 claim for late flight
Hi all, Have made a claim with Jet2 for a 4.5 hour delay on a flight from Gran Canaria to Bristol a few days ago. The flight distance is around 2800km so this should give myself and my partner (who was also on the booking - I am lead passenger) £350 each under UK261. However I am reading that Jet2 seldom pay out and…
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Flight cancelled
I wonder if anyone can advise me . I recently had my flight from USA to Manchester direct cancelled due to a technical fault onboard . They put me on a replacement flight back to Heathrow which was delayed by 2.5 hours . Then a wait whilst they transferred myself and other passengers to road transport back to Manchester…
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Easy jet flight cancellation
I was due fly to Egypt on the 4th of June 2022, me and 2 other families that were travelling had checked it and 50 mins before our flight it came on the screen cancelled, this was at Manchester Airport, there was no staff there to tell us what to do next and we couldn't get through to the phone number. We phoned our travel…
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Easyjet Cancelled Flight, Compensation issue
Good Morning, I am looking for some advice on how to now proceed with my issue of compensation with easyjet. We were due to fly Catania - Amsterdam - Manchester on the 29th September 2022 On the 21st September easyjet cancelled the Amsterdam - Manchester leg departing at 17:40 due to Amsterdam asking airlines to reduce…
