LAST CHANCE. Post your energy-related questions on the 'Ask An Expert' board before the end of the day. Experts from MSE's Utilities team look forward to answering some of them
24 Hour Delay - Due to Ground Crew Damaging Aircraft, Wizz Air Refusing EC261/2004 Compensation
Our flight from Nice to Gatwick was delayed over 24 hours due to ground grew having a collision with the aircraft, I applied for EC261/2004 compensation to Wizz Air, but they have come back and said the delay was "as a result of unexpected circumstances."
I want to contest this as I believe that Wizz Air cannot class this as unexpected, the damage was cause due to the incompetence of the ground crew and their neglect to follow correct procedures.
Wizz Air have said in their email if I wish to contest their decision I can "send a complaint to the Online Dispute Resolution (ODR) platform. More information is available at http://ec.europa.eu/consumers/."
However when I visited this website it tells me that because I am not from an EU country I am unable to use this service, does anyone know which site UK residents can use instead of this one?
★ ★ ★ Meet your Ambassadors
- All Categories
- 338.8K Banking & Borrowing
- 248.6K Reduce Debt & Boost Income
- 447.6K Spending & Discounts
- 230.7K Work, Benefits & Business
- 600.8K Mortgages, Homes & Bills
- 171.1K Life & Family
- 244K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards