Aviation ADR - Reopen case or start new claim ???

nyck

My son + 7 friends  Wizz Air flight was cancelled back in August 2022 whilst onboard the plane and a alternative Wizz air flight wouldn't  be until a weeks time.

This wasn't acceptable so they had to make their own arrangements for Flights (Cyprus - Gatwick via Rome ) /Accommodation / meals and transfers etc and paid out Around £750 each , More than the original holiday

We submitted a claim with ADR and as Wizz air didnt put up a defence , so ADR responded they  would rule in our favour once they went through our evidence invoices etc

Feb 2023 ADR messaged us saying some of the invoices didn't upload correctly so could we submit them again , which we did.

Now ADR have made their final Determination and agreed Wizz air are at fault for the cancelled flight ,,,  but as  the  new flight Invoice doesn't  show  the named people in our claim they unable to hold the Airline liable for the reimbursement of this expense and  therefore none of the other expenses within this claim .

The only thing they will make Wizz air pay for is the 1x £350 flight cancellation compensation , but just to my son as he is named in most of the Wizz air emails etc

We have all the new flight boarding passes on E-mail to prove they took/booked this flight , but never uploaded them as it only mentions Invoices/receipts etc

Even in the February  message they never requested this information , just to re-upload the original invoices again.

So has anyone reopened a case or started a new claim as things went wrong

Is there anyway of calling them ??

thanks        

 

onashoestring

Has you son sent them the a power of attorney letters to show that the other passengers have authorised him to make a claim and receive the money on their behalf ? Wizzair / Hungarian law requires this . 

Alternatively Each passenger could make their own claim . 

nyck

onashoestring said:

Has you son sent them the a power of attorney letters to show that the other passengers have authorised him to make a claim and receive the money on their behalf ? Wizzair / Hungarian law requires this . 

Alternatively Each passenger could make their own claim . 

The  power of attorney letters were done at the very beginning , It was a requirement by ADR

CKhalvashi

onashoestring said:

Has you son sent them the a power of attorney letters to show that the other passengers have authorised him to make a claim and receive the money on their behalf ? Wizzair / Hungarian law requires this . 

Alternatively Each passenger could make their own claim . 

It's Hungarian law, the department dealing with this is in Budapest, even for W9-coded flights (I can't remember if LGW-LCA was mixed or just operated by WUK, but it doesn't really matter in reality).

nyck said:

My son + 7 friends  Wizz Air flight was cancelled back in August 2022 whilst onboard the plane and a alternative Wizz air flight wouldn't  be until a weeks time.

This wasn't acceptable so they had to make their own arrangements for Flights (Cyprus - Gatwick via Rome ) /Accommodation / meals and transfers etc and paid out Around £750 each , More than the original holiday

We submitted a claim with ADR and as Wizz air didnt put up a defence , so ADR responded they  would rule in our favour once they went through our evidence invoices etc

Feb 2023 ADR messaged us saying some of the invoices didn't upload correctly so could we submit them again , which we did.

Now ADR have made their final Determination and agreed Wizz air are at fault for the cancelled flight ,,,  but as  the  new flight Invoice doesn't  show  the named people in our claim they unable to hold the Airline liable for the reimbursement of this expense and  therefore none of the other expenses within this claim .

The only thing they will make Wizz air pay for is the 1x £350 flight cancellation compensation , but just to my son as he is named in most of the Wizz air emails etc

We have all the new flight boarding passes on E-mail to prove they took/booked this flight , but never uploaded them as it only mentions Invoices/receipts etc

Even in the February  message they never requested this information , just to re-upload the original invoices again.

So has anyone reopened a case or started a new claim as things went wrong

Is there anyway of calling them ??

thanks        

 

In theory, it's up to each passenger to make their own claim.

In practice, the 'lead' passenger normally will do this on behalf of all passengers (hence the PoA required under Hungarian law).

I'd err that as long as all passengers were booked on a single PNR (see screenshot below), the ADR has made a mistake as long as everyone is happy for your son to deal with this. In general 1 PNR = 1 contract.

Ditto with re-routing, although if he asked for a refund, he would have received this and once the choice is made, the choice cannot be changed without the agreement of the airline. Read the same for accommodation, as long as this is reasonable (which I'd define as reasonably priced 2/3 star hotel or an apartment of similar or lower price). One of the travellers again should be ideally named on any paperwork held (Booking etc are perfect for this scenario).

If the PoA is in place correctly, I'd e-mail back and ask for someone who knows what they're doing (wording this a little more kindly of course) to re-look at it.



The code you need is in green, the greyed put part below will be a lot bigger if there were 8 pax on the booking 

nyck

Sadly you cant seem E-mail or Ring them directly ... can only message them through the our claims dashboard account , which they only seem send you messages not read them ..They are requesting payment details from us but we are hoping they might read the message before we forfeit the money and attempt a new claim