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BA refusing to refund

jodiannie
Posts: 4 Newbie

Briefly:
Party of 5 booked together Dalaman to Gatwick. BA cancelled the flight, best offer was 48hrs later and to LHR, but as flights were disappearing fast we accepted it (worried that waiting would cause even longer delay)
Within 30mins we found alternative to LGW with TUI, flying only 24hrs later (and 24hrs earlier than the BA alternative), so we booked that instead.
Party of 5 booked together Dalaman to Gatwick. BA cancelled the flight, best offer was 48hrs later and to LHR, but as flights were disappearing fast we accepted it (worried that waiting would cause even longer delay)
Within 30mins we found alternative to LGW with TUI, flying only 24hrs later (and 24hrs earlier than the BA alternative), so we booked that instead.
Immediately contacted BA via chat to ask for cancellation and refund but this was refused because we accepted the alternative flight.
1. Do we have a right to claim for refund?
2. Can we claim compensation (which we believe we will be entitled to) as a group or will it have to be done individually?
1. Do we have a right to claim for refund?
2. Can we claim compensation (which we believe we will be entitled to) as a group or will it have to be done individually?
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Comments
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1) The regulations state that you are entitled to the passenger's choice of a refund or re-routing. However given that you accepted the BA alternative, there's nothing that states you can later change your mind for a refund.
2) Compensation will depend on the reason for the cancellation, as well as how long before the flight you were informed. If the cancellation was due to extraordinary circumstances beyond BA's control then you won't be entitled to compensation. Also if they informed you 14 days before the flight then you won't be entitled to compensation. If you are eligible then the lead passenger should be able to claim for everyone.
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Had BA automatically re-booked you on the 48hrs later flight?Last summer BA cancelled our flight with less than 24hrs notice due to crew issues. They automatically re-booked us on a flight at least 4 or 5 days later, which was unacceptable.We were unable to get through via any channel to decline these flights. We decided that BA assumed we would accept these flights.We re-booked via KLM at considerably higher cost. Issued a claim to BA who just didn't respond so after 8 weeks we submitted case to small claims court. BA paid up alternative flight costs and compensation. The letter from their solicitor was quite rude, factually and legally incorrect, so that shows you what your dealing with.
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The alleged Ringleader.........1 -
How do you contact BA to obtain compensation?
Last September BA had overbooked Club class to Dubrovnik by 3. My wife got the last club seat but BA have yet to refund the difference for my seat, paid for with the now defunct John Lewis card. They were claiming many thousands of refunds to process, is this still true?0 -
Are BA aware of the issue with your closed John Lewis credit card account? Refunds in many cases are automated once approved. I wonder if the refund was sent to you old JL account and now sitting in some suspense account somewhere.0
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Westin said:Are BA aware of the issue with your closed John Lewis credit card account? Refunds in many cases are automated once approved. I wonder if the refund was sent to you old JL account and now sitting in some suspense account somewhere.
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