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Lost Baggage without ID Tag
Dear All, Thanks in advance for being here to help with queries of this nature, it is greatly appreciated. I recently flew with Lufthansa and checked in 3 cases. I only received ID Tags for 2 of the cases not 3, and only realised this when I tried to report the case lost. I called Lufthansa, who said there is a special…
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How to chase easyJet please?
Our Easter return flight from Egypt was cancelled due to a technical issue earlier in the day so the staff had done too many hours to fly; we were put up in a hotel overnight and flight rescheduled for the next day I think about 21 hours later. But we specifically found a flight and paid a premium to fly back Easter Monday…
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EasyJet slot swap caused delay (after ATC delay)? Any hope of claim?
I recently had a 3+hr delay from Pisa >> LGW. It was fundamemntally an ATC issue which I understand is not claimable. My initial claim has been denied despite me quoting an additional fact. Just wondering what people think of this additional info. Relevant or not? While waiting to depart the Captain had announced a number…
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Package Holiday flights times changed.
Hello, I would first like to start by saying I have specific learning difficulties so apologise for any mistakes and grammar errors. I booked a package holiday with easyJet holidays a few months ago and they have now informed be that they have changed the original flight time from 14:25 to 23:50 Because of this I will miss…
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Cancelled EZY8537
Hi all We we’re due to fly out to Fuerteventura on 25/6/2022 @ 16.25 however the flight was cancelled at 12.00pm the same day. No reason was given on the email. I was able to find any flights using a different carrier for the same day so had to reluctantly accept another easyJet flight departing on Sunday 26th June 2022.…
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Help - Out of pocket Expenses
Hi our flights through Wizz Air direct got cancelled as the flight took off, had to be diverted back and then got cancelled. The return was also refunded when Wizz Air returned our payment because no alternatives could be found. What I am now trying to work out is along side any compensation what happens to the hotel…
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EasyJet- cancellation due to severe illness
We were due to fly out to Crete in May for a last holiday before my wife gave birth. She’d been given the all clear by the doctor and we were very much looking forward to relaxing before the chaos of having our first child. Unfortunately, two days before, she became suddenly seriously ill and was admitted to hospital,…
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Additional costs following cancelled flight?
Recently had a flight from Madeira cancelled, flying with Easy Jet but package holiday with Tui. Since returning to the UK I submitted a claim to Easy Jet for the expenses available on their claim form (All expenses submitted on the claim form have been paid to date) but I have two outstanding costs that I was unable to…
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EasyJet comensation - how long do I wait!
Our return flight with Easyjet from Cyprus was delayed on 04/06/2022. We should have departed at 22:10. Once through security the screen said our new departure time was 01:15, however the flight arrived and we were waiting at the gate. No-one from Easyjet was ever seen and 2 staff from the airport seemed surprised to see…
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Lastminute.com won't give full refund
I just don't know what to do. KLM cancelled a part of my flight (I still have no idea why they contacted me by email and not lastminute.com) so I got in touch with lastminute.com on an online chat and explained that they had cancelled and I would need to start proceedings for a full refund. I stated on several occasions…
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They cancelled return, I cancelled the outbound
This must have happened before. The airline gave more than 14 days notice of cancelling the return flight. But the outbound was less than 7 days away, and returning to a different airport a day early and getting back to departure point (overnight stay and train) did not appeal. I cancelled the outbound and got a full…
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Flight cancelled, replacement delayed - which do I claim for?
Our TUI flight returning from Paphos was cancelled, replacement departure time 1.15 hours later but that was then delayed by 3+ hours. Should I be claiming for cancellation or delay via MSE link? I’ve got nowhere using TUI’s own online form. Can anyone help please? Thanks
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BA - Alternative Flight From Different Airport
We had Vancouver > London Heathrow > Glasgow flights. 8 days before the flight the London Heathrow > Glasgow leg got cancelled. I was able to login to BA and they gave me alternative options. One of them would have been the same flight from Vancouver to London Heathrow but then we would have had to get to London City…
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WIZZ AIR - What? Them Again?
I know folks, I know....... there is a lot of posts on here about Wizz Air and I've read them all (and it doesn't make good reading), but I just want some advice of my own. Used Wizz Air to fly from Liverpool to Katowice return in June. Outgoing flight was absolutely fine, no issues at all. The flight back to Liverpool was…
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Can I claim for overnight accommodation as well as compensation ?
Our return flight was changed due to Brussels airline adapting their flight schedule. They only notified us of this as we were about to board the outbound flight 7 days before we were due to return. It was an indirect flight Budapest to Manchester via Brussels. The original return flights were both on the same day but the…
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Easyjet delayed due to ill pilot
Flight from Copenhagen currently 8hrs delayed. Got on the plane, only to be told the pilot has got ill and needs medical attention After lots of phone calls to Easyjet HQ was told a new pilot would be flown out, but he wont get here until until 5.30pm local time. Having never claimed before, would this be considered a…
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Heathrow flight cancelled, rerouted from Stansted then delayed by 5 hours - compensation due?
My airline, Wideroe, cancelled flight 2 days before departure "Due to problems with the capacity at London Heathrow, Widerøe has been charged by the airport authorities to cancel this flight." Later in the day, they told us they were working to redirect flight from Stansted to Trondheim via Bergen. The day before departure…
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SAS Flight Cancellation
Got notified today that our outward flight from Heathrow to Stockholm for this Friday (5th August) is cancelled due to the capacity limits at LHR. Absolutely no luck in finding alternative flights as everything else seems booked. I guess this happens when 100+ people are left without a flight with just days to go and any…
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On the beach package deal - flying with Wizz Air
Hi all, hoping somebody can help steer me in the right direction. 1 - I had a holiday booked (flights and accommodation) but it was cancelled by on the beach due to flight issues 6 days before departure (I was set to fly with Wizz Air). I received a full refund and booked another holiday, which cost a lot more due to the…
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SAS strange case law justification
SAS delayed our flight for 10 hours leaving us at Heathrow with a 1 year old and 6 year old with no support at all. They are arguing that due to sickness and as Heathrow is a "line stations" and they could not have avoided this. They have quoted "British Court County Court at Horsham's ruling in Case No. B20YM104 from…
