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Compensation agreed...

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Hi
Any help gratefully received.  We have had our compensation agreed for delayed flight to our holiday last year.  The claim was agreed on 22nd November and I can see it as agreed on the system, but when I have messaged to ask how long we will have to wait (we are at 12 weeks waiting for the comp now), we are told that we are in a queue and there are operation issues!  My query is, how long is a reasonable time to wait for our comp back and is there anything I can do about it?  

Comments

  • eskbanker
    eskbanker Posts: 37,036 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If the airline concerned has a UK presence then you could pursue them through the courts, but that takes time too, and money, albeit reclaimable.
  • Westin
    Westin Posts: 6,314 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Have you made sure that the unnamed airline has your bank details so that they can pay?
  • Yes, they have everything to proceed with the payment but just will not give us a date on when it will be paid.  I just wonder how long we could be waiting?
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