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Compensation agreed...
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SLM2023
Posts: 2 Newbie
Hi
Any help gratefully received. We have had our compensation agreed for delayed flight to our holiday last year. The claim was agreed on 22nd November and I can see it as agreed on the system, but when I have messaged to ask how long we will have to wait (we are at 12 weeks waiting for the comp now), we are told that we are in a queue and there are operation issues! My query is, how long is a reasonable time to wait for our comp back and is there anything I can do about it?
Any help gratefully received. We have had our compensation agreed for delayed flight to our holiday last year. The claim was agreed on 22nd November and I can see it as agreed on the system, but when I have messaged to ask how long we will have to wait (we are at 12 weeks waiting for the comp now), we are told that we are in a queue and there are operation issues! My query is, how long is a reasonable time to wait for our comp back and is there anything I can do about it?
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Comments
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If the airline concerned has a UK presence then you could pursue them through the courts, but that takes time too, and money, albeit reclaimable.0
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Have you made sure that the unnamed airline has your bank details so that they can pay?0
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Yes, they have everything to proceed with the payment but just will not give us a date on when it will be paid. I just wonder how long we could be waiting?0
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