Wizz Air claim

euanovsky

Our Wizz Air flight about 2 months ago was delayed for more than 3 hours due to the fact that the crew couldn't get to the airport on time. So I submitted a claim on the Wizz Air website directly waited for about three weeks. Last when I logged in Wizz Air, the status of the claim has changed to 

"Your input is needed

In order to progress with your claim we will need additional information and/or evidence from you.
Please check your mailbox (spam folder included) for our email containing all the necessary details.
Thank you in advance!"

I did not receive any emails from them asking for more information.

Last week I received an email saying the claim has been processed please allow for 14 days for the monies to arrive at my account. So I didn't think much of it and thought Wizz Air probably messed up the status update.

However today I received an email from them saying they are still waiting for my response and if they don't hear from us they will close the case in 5 days.

I googled various way of contacting them, used live chat and even called their insanely expensive helpline but I was unable to speak with the right team that was able to help. 

Should I be concerned?

claudebutler

I'd like to know how to submit a claim letter to Wizz Air. I have followed both the MSE and Which? compensation for delay templates, but the Wizz claim form persistently says 'too long', even though it also says I have X many more characters. This is a nightmare, and I'm astonished that they are legally able to provide a service without possibility of email them. Has anyone got any idea of how to write to Wizz using one of the template letters. The power of attorney thing is a minor irritation compared with the problem of literally not being able to contact them.

Westin

I'm not sure they are really interested in a templated copy/paste email or bock of text.  Can you not just make the claim using their webform, follow their process, and submit the claim that way?

hedgehog_collision

Just type "WIzz Air illegal" into google and you'll discover the horror story that they are. I wont bore you with the extensive mischief (to put it politley) that they have been up to since my son and his freinds were ripped off by them following a cancellation (4 hrs before flight) but .... have you tried Resolver? There's a link to them from money saving expert under the Travel claims section. Wizz Air basically ignore everything, including, so it seems, laws. But we persist!

Ibn_Hazm

My Flight from Vienna on 8 July 2022 was cancelled literally about 3 hours before boarding time.  The only flight available to me to book again on the Wizz air website was for Sunday 10 July 2022 in the afternoon.  For the two extra nights I had to stay in Vienna, I had to spend about £150 on hotel and food.  While this not a huge amount, I am still very annoyed that WizzAir refuse to accept that it was their responsibility to find me accomodation and a new flight.  Initially when I made the claim, they kept pretending my July 10 flight  was delayed by 2 hours, so I was not due any compensation, even though I kept pointing out I was claiming for the hotel and food costs from the flight being cancelled on 8 July !! Surely this breaking aviation law.

eskbanker

Ibn_Hazm said:

My Flight from Vienna on 8 July 2022 was cancelled literally about 3 hours before boarding time.  The only flight available to me to book again on the Wizz air website was for Sunday 10 July 2022 in the afternoon.  For the two extra nights I had to stay in Vienna, I had to spend about £150 on hotel and food.  While this not a huge amount, I am still very annoyed that WizzAir refuse to accept that it was their responsibility to find me accomodation and a new flight.  Initially when I made the claim, they kept pretending my July 10 flight  was delayed by 2 hours, so I was not due any compensation, even though I kept pointing out I was claiming for the hotel and food costs from the flight being cancelled on 8 July !! Surely this breaking aviation law.

Not sure it would really be classified as 'aviation law' as such, but yes, it's the EC (or UK) 261/2004 regulations that require them to cover rearranged flights and necessary accommodation/subsistence when cancelling a flight, so if they refuse to meet their obligations then you can take them to court to recover those costs.