Jet2 Compensation Claim - Online Form or Letter?

Last weekend we were delayed eight and a half hours when a part needed replacing on our plane, so I am looking to make a claim. Is it better to use their online form or send a letter? I know we may well get their standard knock back initially (which I wont accept), but wondering the best way to start the process please

Thanks for your help

Comments

  • JPears
    JPears Posts: 5,086 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Online form.
    Most airlines won't accept/read anything else (including resolver).
    Keep us up dated.
    If you're new. read The FAQ and Vauban's Guide

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  • cheesemason
    cheesemason Posts: 106 Forumite
    First Post First Anniversary Combo Breaker
    edited 13 January 2023 at 11:37PM
    Thanks and will do. 

    There were three of us on the booking, so I do three claims or include everyone on the same claim? Hoping it’s the latter. 

    Thanks
  • I’ve submitted my claim using their online form today and said they aim to respond within 10-12 weeks. The Resolver website says we should escalate after 14 days. Do they legally need to respond within 14 days? Thanks for your help
  • eskbanker
    eskbanker Posts: 30,959 Forumite
    First Anniversary Name Dropper Photogenic First Post
    I’ve submitted my claim using their online form today and said they aim to respond within 10-12 weeks. The Resolver website says we should escalate after 14 days. Do they legally need to respond within 14 days? Thanks for your help
    No, there's no legal or regulatory deadline as such....
  • Got my cheques through the post today. Incredibly easy  :)
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