Jet2 Compensation Claim - Online Form or Letter?

cheesemason

Last weekend we were delayed eight and a half hours when a part needed replacing on our plane, so I am looking to make a claim. Is it better to use their online form or send a letter? I know we may well get their standard knock back initially (which I wont accept), but wondering the best way to start the process please

Thanks for your help

JPears

Online form.

Most airlines won't accept/read anything else (including resolver).

Keep us up dated.

cheesemason

Thanks and will do. 

There were three of us on the booking, so I do three claims or include everyone on the same claim? Hoping it’s the latter. 

Thanks

cheesemason

I’ve submitted my claim using their online form today and said they aim to respond within 10-12 weeks. The Resolver website says we should escalate after 14 days. Do they legally need to respond within 14 days? Thanks for your help

eskbanker

cheesemason said:

I’ve submitted my claim using their online form today and said they aim to respond within 10-12 weeks. The Resolver website says we should escalate after 14 days. Do they legally need to respond within 14 days? Thanks for your help

No, there's no legal or regulatory deadline as such....

cheesemason

Got my cheques through the post today. Incredibly easy