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TUI FLIGHT TOM3550 14/10/22

Jeanrobbie
Posts: 5 Forumite

We were booked to fly at 16.05 to corfu to join a cruise, at 18.30we we’re taken to another airport on coaches and finally flew at 22.05 but with no catering facilities
Tui are saying they will not pay compensation as it was caused by a person on the incoming flight been Ill and using all the oxygen on the plane
Hiw is this our fault they should have contingency plans in place for people been ill
Tui are saying they will not pay compensation as it was caused by a person on the incoming flight been Ill and using all the oxygen on the plane
Hiw is this our fault they should have contingency plans in place for people been ill
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Comments
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It's obviously not your fault but that doesn't necessarily mean that it's TUI's fault either!
However, if the issue was simply the use of an oxygen cylinder, and the need to replace it prior to the next flight, I'm not sure that this could legitimately be considered "extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken", in that it should be perfectly viable to hold spares, so, on the face of it, it sounds like it would be worth challenging them on this, unless there was more to their response than you're sharing?
If you push them but they still don't respond adequately then you can take it to Aviation ADR or small claims.1 -
We have been told all the oxygen was used so the plane couldn’t fly until it was re- oxygenated and that takes a while0
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They have said it is European guidelines0
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Jeanrobbie said:We have been told all the oxygen was used so the plane couldn’t fly until it was re- oxygenated and that takes a whileJeanrobbie said:They have said it is European guidelines0
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Article 7 is what they quote , I am sorry it won’t copy and paste from the email0
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eskbanker said:Jeanrobbie said:They have said it is European guidelinesJeanrobbie said:Article 7 is what they quote , I am sorry it won’t copy and paste from the email
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So should I complete another claim form and try again , I think they should have had contingency for passenger or staff falling ill0
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Jeanrobbie said:So should I complete another claim form and try again , I think they should have had contingency for passenger or staff falling ill0
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