Jet2 claim for late flight 27 June 2022 at 1:04PM in Flight delay compensation 53 replies 2.4K views

withaspritz

Hi all,

Have made a claim with Jet2 for a 4.5 hour delay on a flight from Gran Canaria to Bristol a few days ago.  

The flight distance is around 2800km so this should give myself and my partner (who was also on the booking - I am lead passenger) £350 each under UK261. 

However I am reading that Jet2 seldom pay out and usually drag out as long as possible.

I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol, I used the template from this site - pasted below.  I got a Jet2 auto reply saying they will take 10 weeks to let me know their decision.  My initial question is: should I give Jet2 10 weeks as they say? Or escalate to the CAA after 14 days as per my template letter?

W. Ithaspritz

123 Any Street

Anyshire AA11AA

Dear Sir or Madam,

 
Re: Compensation claim for delayed flight

Booking reference: 1234567/AA11

I am writing regarding flight LS1854 on 23/06/2022 from Gran Canaria Las Palmas to Bristol with the scheduled departure time of 17:30. This flight arrived 4.5 hours late at Bristol.

The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. Now that EC Regulation 261/2004 has been written into UK law, I am seeking compensation under The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 for this delayed flight.

The passengers in the party were:

W. Ithaspritz (Lead Pax)

Q. Ithaspritz

 
My scheduled flight length was 2820km therefore I am seeking £350 per delayed passenger in my party. The total is £700 for all passengers.

 
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which will mean escalating to the CAA (in absence of Jet2 ADR provider) and ultimately could mean taking it to court.

 
Yours faithfully,

W. Ithaspritz

Lead Passenger

onashoestring

What was the reason given for the delay ? 

withaspritz

onashoestring said:

What was the reason given for the delay ? 

The text from jet2 says:

We are sorry that flight LS1854 to Bristol has been delayed due to the late arrival of your inbound aircraft. Your flight is now expected to depart at 21:55. For updated information, continue to check https://!!!!!!/3jdq4El and enter your flight details. We will have you on your way as soon as we can.

Once on board the pilot said it was due to covid absence of ground support crews at the previous airport (also Bristol) 

eskbanker

It's always lame when airlines state the reason for a delay as the late arrival of the inbound aircraft, when the actual reason is whatever caused the inbound flight to be late!

In this case, following the links on the likes of Flightradar24, it can be seen that the aircraft operating this flight was delayed right at the beginning of the day - it was supposed to depart Bristol (to Reus) at 06:45 but didn't leave until 11:08, so everything else was a knock-on from that.  Take screenshots of such data while still within seven days, it may come in useful!

I see you've already posted on another thread about Covid excuses, and on that one there are links to CAA guidance and court cases about how airlines can't generally treat staff absences as extraordinary circumstances....

CKhalvashi

I've just posted on the other thread you have access to (for anyone bored enough to want to read), which can be found here.

https://forums.moneysavingexpert.com/discussion/comment/79297435/#Comment_79297435

Westin

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

withaspritz

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Not sure what you mean?

CKhalvashi

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Seems fair enough to me, claiming while everything is fresh in the mind.

It solves a lot of ambiguity later on.

Westin

CKhalvashi said:

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Seems fair enough to me, claiming while everything is fresh in the mind.

It solves a lot of ambiguity later on.

Perhaps taking the time to establish the correct process and form to complete to make a claim would have been better use of that wait time around the baggage reclaim belt.

withaspritz

Westin said:

CKhalvashi said:

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Seems fair enough to me, claiming while everything is fresh in the mind.

It solves a lot of ambiguity later on.

Perhaps taking the time to establish the correct process and form to complete to make a claim would have been better use of that wait time around the baggage reclaim belt.

I did that whilst waiting the 4.5 delay hours in the departure airport for our plane to actually start boarding. 4.5 hours is a lot of time to research, and I downloaded a few offline articles to read on the plane.  I also edited the template letter to my case details, on the plane.

By the time we arrived home, the flight time being about 4 hours on top, I'd done 8.5 hours so basically a full working day's worth of research before making the claim using Jet2's form which is only 10 fields to fill in.

Westin

withaspritz said:

Westin said:

CKhalvashi said:

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Seems fair enough to me, claiming while everything is fresh in the mind.

It solves a lot of ambiguity later on.

Perhaps taking the time to establish the correct process and form to complete to make a claim would have been better use of that wait time around the baggage reclaim belt.

I did that whilst waiting the 4.5 delay hours in the departure airport for our plane to actually start boarding. 4.5 hours is a lot of time to research, and I downloaded a few offline articles to read on the plane.  I also edited the template letter to my case details, on the plane.

By the time we arrived home, the flight time being about 4 hours on top, I'd done 8.5 hours so basically a full working day's worth of research before making the claim using Jet2's form which is only 10 fields to fill in.

Good. Best approach, following the airline process rather that the Resolver letter that you mentioned you send from the baggage reclaim area upon landing.