Jet2 claim for late flight

withaspritz

Westin said:

withaspritz said:

Westin said:

CKhalvashi said:

Westin said:

“ I submitted the claim pretty much whilst waiting for baggage to come onto the belt after landing in Bristol,”

Oh for goodness sake…

Seems fair enough to me, claiming while everything is fresh in the mind.

It solves a lot of ambiguity later on.

Perhaps taking the time to establish the correct process and form to complete to make a claim would have been better use of that wait time around the baggage reclaim belt.

I did that whilst waiting the 4.5 delay hours in the departure airport for our plane to actually start boarding. 4.5 hours is a lot of time to research, and I downloaded a few offline articles to read on the plane.  I also edited the template letter to my case details, on the plane.

By the time we arrived home, the flight time being about 4 hours on top, I'd done 8.5 hours so basically a full working day's worth of research before making the claim using Jet2's form which is only 10 fields to fill in.

Good. Best approach, following the airline process rather that the Resolver letter that you mentioned you send from the baggage reclaim area upon landing. 

As I'm sure you'll know from Martin's guide, Jet2 aren't signed up to Resolver.

The template letter was added to the Jet2 form's attachment upload facility along with boarding passes etc.

I'm not entirely sure why we are going over how much prep work I did and when I did it, before submitting the claim.

Does this have an impact on the case? You don't by chance work for Jet2 do you (this bizarre line of conversation has a whiff of FUD to it)?

JPears

To be fair to OP, many years ago, I did complete and submit a 261 claim against KLM whilst in Schipol on a 2 leg flight. Claim was accepted by the end of holiday 1 week later.

But took months to pay out.....

withaspritz

JPears said:

To be fair to OP, many years ago, I did complete and submit a 261 claim against KLM whilst in Schipol on a 2 leg flight. Claim was accepted by the end of holiday 1 week later.

But took months to pay out.....

I’m happy to wait this out for Jet2 to respond. CAA letter and questionnaire answers drafted ready for a “no” from them 

withaspritz

Just an update: 10 weeks passed (which is Jet2's own timescale for response as per their email acknowledgement) with nothing from them.

So today I escalated to the CAA (as Jet2 aren't registered with an ADR) only to find that their online form won't accept the claim as the flight departed from a non-UK airport.

The CAA form directed me to raise the complaint with the authority in the county of departure, in this case Spain, so I've just done the form on the Spanish authority website (AESA). The form is in Spanish or English for those following with a similar experience

They (AESA) advise 3-4 months for a response, will keep the post updated. 

Horrible experience with Jet2 - says a lot about an airline when they just plain ignore official complaints

JPears

Or, rather than wait 3-4 mnths, you could send an LBA/NBA to Jet 2, with 2 weeks notice of legal action via MCOL?

withaspritz

JPears said:

Or, rather than wait 3-4 mnths, you could send an LBA/NBA to Jet 2, with 2 weeks notice of legal action via MCOL?

I thought the same, however I did want to add to the claim the opinion of the CAA (or Spanish CAA). Since Jet2 will no doubt try and claim covid exceptional excuse (seems to be their usual MO) 

What do you think? Is the Spanish CAA opinion a useful thing to wait for or should I go ahead and MCOL it? <do I even have a valid legal claim at this stage?>

JPears

It depends if you want to wait and/or can be bothered with dealing with the Spanish authority?

Knock ons especially, from a flight 2 or 3 rotations previously are almost certainly not an EC, so yes I and most would say you have a valid claim.

I think, in the past, courts have not held other countries' authorities opinions in high regard. 

CKhalvashi

JPears said:

It depends if you want to wait and/or can be bothered with dealing with the Spanish authority?

Knock ons especially, from a flight 2 or 3 rotations previously are almost certainly not an EC, so yes I and most would say you have a valid claim.

I think, in the past, courts have not held other countries' authorities opinions in high regard. 

The previous flight is potentially fair enough (circumstances dependent), but 2 or 3 definitely wouldn't be.

It's prudent to keep a hot spare with crew ready to go for this reason.

withaspritz

Good sound advices - Thanks! 

Have other MCOLs worked for UK261 claims?  (where there is no ADR I guess as with Jet2)?

JPears

I just received an offer from BA via MCOL after waiting 6 weeks without ANY response to my claim submission.

I could have used CEDR but why would I wait another 2-3 months in a clear cut case?