Easyjet Cancelled Flight, Compensation issue 19 October 2022 at 9:44AM in Flight delay compensation 1 reply 42 views

Atimlin

Good Morning,

I am looking for some advice on how to now proceed with my issue of compensation with easyjet.

We were due to fly Catania - Amsterdam - Manchester on the 29th September 2022

On the 21st September easyjet cancelled the Amsterdam - Manchester leg departing at 17:40 due to Amsterdam asking airlines to reduce flight numbers.

We were then changed to to the 22:05 departing on the 29th.

On the 29th September we started our journey, to find out when in Amsterdam we were delayed leaving Amsterdam as the day went on the delay got longer at the longest the departure was set for 00:23 on the 30th, around 22:20 the board in Amsterdam Airport changed to say cancelled.

We then booked with another airline ended up at Edinburgh and hired a car to get back to Manchester.

I have managed to claim back all expenses, that it cost me but claiming for compensation for the cancelled flight is the issue.

I have been told I cannot claim for the 17:40 flight due to Amsterdam requesting airlines to reduce flight numbers.

I have then been told I cannot claim for the 22:05 because french air traffic control went on strike, I googled this and the strike was called off on the 23rd September so the strike never took place, I have then questioned this and now the only response they are giving is due to extraordinary conditions Amsterdam cancelled both our flights in advance so it's no fault of easyjet and will not be entitled to compensation.

I can understand I might not be entitled to compensation for the 17:40 flight but I can't understand why I wouldn't be entitled for the 22:05 flight.

Should I now be complaining to the Aviation ADR?

Hope I have made sense and someone could offer some help

Thanks

Dylanev

So if the strike never took place, which was the initial reason they gave you, then I don't see how they can  refuse to detail what those 'extraordinary conditions' were? How else would you know whether you have a valid claim? It will take 90 days to get a decision but EasyJet will have to give the ADR a reasonable explanation even if they won't give you one.