ADR found in my favour - what happens next? 7 October 2022 at 2:48PM in Flight delay compensation 1 reply 82 views

Ella_fella

So I raised a claim with Ryanair regards a flight delay of over 3 hours from Barcelona to Manchester in July which Ryanair disputed, raised a case with the airlines ADR who have just emailed me back to say that they have found in the passengers favour and Ryanair are liable to pay 400 Euros compensation.

The ADR have now closed the case and I'm unsure what happens next? Do Ryanair contact me to arrange payment, do Ryanair contact me to say they disagree with the ADR decision so I have to take then to SCC or they do nothing and the onus is on my to chase them?

What are the timescales on the above. 

Would be grateful for anyone whom could share similar experiences 

eskbanker

See the final sentence about the ADR powers here:

https://www.aviationadr.org.uk/about-aviationadr/

Our Powers

a. To direct that a Member take, or desist from taking, such steps as he may specify, including the issuing of a formal apology to the Complainant;

b. To direct that a Member pay the Complainant a financial Award, in full and final settlement, not exceeding £25,000 by way of compensation for i) actual proven financial loss and/or aggravation, distress and/or inconvenience caused by the act(s) or omission(s) which was/were the subject matter of the complaint and/or ii) any reasonable proven costs incurred by the complainant in bringing the complaint.

If the provider is a member of AviationADR, they will be contractually obligated to implement our decision.