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Flight compensation
charrick
Posts: 2 Newbie
I recently returned from Cape Verde. Our flight was delayed by 3 hrs 27min. My friend booked identical holiday same flights hotels etc. She received compensation to value of £260. I have been told I am not entitled to any compensation why.
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Comments
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We both booked through TUI. Only difference She booked in TUI store I online.0
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If you both submitted delay compensation claims for the same flight delay then you should obviously receive the same compensation - what's the reason the airline has given you for declining your claim? Was your friend's compensation definitely claimed from the airline, in the same way as you've done?0
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Were you the lead passenger for your booking ?Write to TUI again and challenge the decision. If they do not resolve it , you can then refer it to Aviation ADR .
https://www.aviationadr.org.uk/how-to-complain-about-a-tui-flight/0
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