Jet 2 generic reasons

WelshGlyndwr

My Jet 2 flight was delayed by over 3 hours during the june chaos, i put in a claim for compensation. Jet 2 came back with this generic answer after weeks of waiting.....is it worth pursuing further? the flight was delayed more than 3 hours....the baggage handlers were blamed.

'Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. This issue has been exacerbated by a challenging labour market as well as further external issues, such as delays in security passes being issued by public authorities. 

 

The lack of resources encountered by these third parties has, in turn, caused an extraordinary level of disruption at airports throughout the country (as has been widely reported by the media). Such issues include significant queues at airport security, services to passengers with reduced mobility provided by the airport, ground handling delays and the breakdown in airport infrastructure such as baggage belts becoming inundated with luggage carried by other airlines, which has caused extensive delays and disruption. 

 

In addition to the above, and whilst these issues have been ongoing, there have been further challenges to operations. For example, there has been extensive congestion and restrictions caused by Air Traffic Control (ATC) management decisions across Europe. This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe (causing additional traffic), as well as there being capacity issues and a shortage of Air Traffic Controllers in certain sections of Europe. This has resulted in a high volume of slot delays being issued by ATC, adding to further levels of delay and disruption.

 

We have, on the whole, been able to mitigate a significant amount of the disruption encountered. For instance, due to the strategies and investments we made, we had over 2,200 colleagues in our UK airports, who have worked relentlessly and played a key role in minimising the level of disruption caused by external parties. 

 

This has enabled us to avoid cancelling flights and keep delays to a minimum. However, given the unprecedented scale of the disruption that has taken place, there has been an inevitable and unavoidable impact on our operations, including delays to our flights being incurred. The delay to operations, caused by the external factors referenced above, meant that your flight could not operate until the crew had undertaken their minimum rest period in line with safety and legislative requirements. Your flight was subsequently operated as soon as feasibly possible. 

 

We would like to apologise once more for the delay to your flight. However, your flight would not have incurred a delay over three hours if it wasn’t for the unprecedented level of disruption caused by external factors and parties that were beyond the control of Jet2.com.

 

As the delay to your flight was caused by extraordinary circumstances which could not have been avoided despite all of the reasonable measures we had taken, compensation is not payable pursuant to Article 5 (3) of the Regulation.'

JPears

If it is indeed an extraordinary circumstance that caused the delay to YOUR flight.

Were you told anything at the time of the delay?

Jet2 need to tell you the precise reason for the delay. If it goes to and ADR or court they will have to anyway.

make further enquiries of them.

WelshGlyndwr

I wasn't specifically told anything time of delay. All i remember is something about baggagd handlers.....Jet 2 is not part of ADR so who do i complain to?

Why have jet 2 also not given a specific reason?

JPears

As Jet2 have chosen not to enlist with an ADR service, you can complain directly to CAA. But this organisation is not fit for purpose and will do nothing.

Your only option, if Jet2 fail to engage/communicate further,  is to send an NBA with 7-14 days notice and then file small claims papers. (MCOL)

Suzycoll

WelshGlyndwr said:

My Jet 2 flight was delayed by over 3 hours during the june chaos, i put in a claim for compensation. Jet 2 came back with this generic answer after weeks of waiting.....is it worth pursuing further? the flight was delayed more than 3 hours....the baggage handlers were blamed.

'Unfortunately, whilst we were well prepared, a large number of other airlines and third parties (including Airports, ground handlers and fuel suppliers, for example) were not well resourced. This issue has been exacerbated by a challenging labour market as well as further external issues, such as delays in security passes being issued by public authorities. 

 

The lack of resources encountered by these third parties has, in turn, caused an extraordinary level of disruption at airports throughout the country (as has been widely reported by the media). Such issues include significant queues at airport security, services to passengers with reduced mobility provided by the airport, ground handling delays and the breakdown in airport infrastructure such as baggage belts becoming inundated with luggage carried by other airlines, which has caused extensive delays and disruption. 

 

In addition to the above, and whilst these issues have been ongoing, there have been further challenges to operations. For example, there has been extensive congestion and restrictions caused by Air Traffic Control (ATC) management decisions across Europe. This, in part, has been caused by a significant area of airspace being closed over Russia and Ukraine, causing flights to re-route across central Europe (causing additional traffic), as well as there being capacity issues and a shortage of Air Traffic Controllers in certain sections of Europe. This has resulted in a high volume of slot delays being issued by ATC, adding to further levels of delay and disruption.

 

We have, on the whole, been able to mitigate a significant amount of the disruption encountered. For instance, due to the strategies and investments we made, we had over 2,200 colleagues in our UK airports, who have worked relentlessly and played a key role in minimising the level of disruption caused by external parties. 

 

This has enabled us to avoid cancelling flights and keep delays to a minimum. However, given the unprecedented scale of the disruption that has taken place, there has been an inevitable and unavoidable impact on our operations, including delays to our flights being incurred. The delay to operations, caused by the external factors referenced above, meant that your flight could not operate until the crew had undertaken their minimum rest period in line with safety and legislative requirements. Your flight was subsequently operated as soon as feasibly possible. 

 

We would like to apologise once more for the delay to your flight. However, your flight would not have incurred a delay over three hours if it wasn’t for the unprecedented level of disruption caused by external factors and parties that were beyond the control of Jet2.com.

 

As the delay to your flight was caused by extraordinary circumstances which could not have been avoided despite all of the reasonable measures we had taken, compensation is not payable pursuant to Article 5 (3) of the Regulation.'

hi welsh glyndwr. cant help you with your question sorry . I was wondering how long you waited for a reply ? I travelled on June 24th and had a 5 hour delay . put a claim in straight away but heard nothing back so far ?