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Flight delay due to snow
Hello everyone, am looking for some advice please. On 18 March 2018, my BA flight from Gatwick to Glasgow was delayed by over four hours. The reason given by the pilot was that there were insufficient de-icing units to cater for all the planes in Gatwick. It was bitterly cold that weekend however the weather had been…
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Cancelled flight/refund cheque
I was in the USA in December and had a flight with Frontier airlines from Washington DC to San Deigo. The flight was indirect, second leg was cancelled and we were left stranded and told to make our own arrangements to get to our final destination and they would reimburse up to $300. I put in a claim with them for $249 to…
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Flight cancelled - what counts as re-routing or alternative?
Appreciate help on this. I am in the middle of claiming via the adjudicator against TAP Air Portugal for a diverted (cancelled) flight and they are Defending against it on the basis that I rejected the alternative provided. Situation is: I was on a flight Porto to London City which was diverted to Amsterdam due to bad…
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Air France Flight cancellation
Hi all, I tried to find the master thread for this but couldn't. Anyway we had our air France return leg from Prague to the UK cancelled on the 31st of January 2021. We were informed of this on the 21st January and offered alternatives either 2 days after our original date or two days earlier. We elected not to take them…
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Denied boarding by Iberia because ticket not issued correctly
Hi I would like to make a claim, but not sure against whom and under what circumstances, bellow is the background: I [ The Card Holder ] bought a ticket directly from BA website for my wife and two kids, however the it was cancelled but was offered another flight with Iberia, BA assisted me with this, so the carrier is…
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Still waiting for refund
We booked flights with Rayanair on 16th November 2020 . Flights cancelled due to covid . We was issued a voucher and use on 1st Feb 21 flights cancelled due to covid . We are Still waiting on refund. Numerous amounts of emails sent by us . All they put is apply for refund which we have done so many times . No one to speak…
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Ryanair rip off
My wife and I travelled to Spain last month and before we went the guidance on BBC news was on return to take a lateral flow test two days after return . On returning from the Spanish airport we were asked for a passenger locator form. I asked to do it on the plane or on return to UK. Ryanair staff refused and told me that…
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Flight schedule change, arrival time 4hrs+ later
BA has sent an email about a schedule change for a flight (6,000km) in 17 days time. The amended time will mean I arrive back in London 4hr15min later than the original time. I am looking on the MSE article around flight delays and also the CAA advice, which leads me to believe if the flight goes ahead at the new time, I…
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Which flight do I claim for? Cancellation or delayed?
Hi, I’m a newbie so go gentle! We recently had a flight from LHR-JFK cancelled within an hour of take off, we were a the gate. Do we make a claim for this flight OR the flight we were transferred to? The LHR-EWR flight was due to depart at 10.45 which went tech whilst we were sitting on the tarmac and actually departed at…
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misinformed of flight cancellation by agent
so a month ago i had booked return flights with loganair through lasatmin.com.... 2 days before the flights lastmin emailed to say the flights had been cancelled and to contact loganair... my efforts to get through to logan air were unsuccessful so, as i had to be at my destination no matter what i booked alternative…
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re schedule or cancelled flight?
Am I correct in thinking that the difference between a re scheduled flight and a cancelled flight is if the new flight number is different from the original? And if so would I be entitled to a full refund if my new flight number is different from the original and i choose not to take it? TIA
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Moved: Prague hotel closed on arrival
This discussion has been moved.
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Ryanair MCOL Money Claim
Hello like most people I have consistently told to accept voucher or wait an indefinite period up to 1 year to receive a refund. I have screen shots from numerous chats. I have started a charge back but though that I would also try a MCOL Money Claim. They have acknowledged the claim and dispute it in its entirity. I have…
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Flight cancellation of voucher booking
Hi, I recently booked a BA flight with part voucher, and majority credit card. BA cancelled the flight, and I requested a refund more than 7 days ago, and had heard nothing. When I called BA, they first of all told me the processing time is 4 weeks for refunds (which despite COVID I thought was still illegal). They further…
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Wizzair flight cancellation - just checking my rights - UPDATED INFO, HELP WOULD BE GREAT
On a recent trip (1517km BHX to KRK) our outbound flight was repeatedly delayed and then eventually cancelled/rescheduled to the following day. Original flight 01/10/21 08:35, eventual rescheduled flight 02/10/21 17:25. We were only told this was due to a technical problem. There was no Wizzair representative in the…
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Another Vueling struggle
My flight was cancelled on 1st October and I was sent a link asking if I would like a refund or credit, I selected refund. I then received an email directing me to a 'chatbot' link to fill out my details. The link failed to work, with an error message upon completion. Since then, I have spent over 3 hours on the phone…
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Easyjet disruption vouchers from a 2020 booking
I cannot get a response regarding the disruption vouchers i was promised i asked for them 2 months ago filled in the required forms but no reply - EasyJet customer service say its handed by a 3rd party but what can you do when you cannot get a response for the 3rd part customer service Any advise please
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easyJet vouchers
I have 2 vouchers from the same cancelled easyJet flights. They expire on 9 December. I am trying to redeem them both against a new booking but there is only space for one! What can I do please?
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Lastminute/Jet2 flight moved and missed without being told.
Hi All, My wife, 2 children and myself went on a short break to Jersey, the outgoing flight was successful although we received an email from Lastminute.com many weeks before departure advising us of a TEN minute change which was obviously of no consequence. However the return flight which was meant to be at THREE oclock…
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Unable to contact Vueling Airlines
Hi, I recently had my flight cancelled to Barcelona with Vueling airlines. As they cancelled the flight & moved it by more than 5 hours I am legible for a refund. they have accepted my request for the refund to which they gave me a link to enter my details in. The link takes me to 'ChatBot' & asks me to enter each detail…
