We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Cancelled flight and delayed alternative flight

Options
My son in laws flight was cancelled on way to Zante airport. He was flying into Cardiff and was given an alternative flight to Manchester which was delayed (not sure exact time of delay) but by the time Tui got him to Cardiff his arrival time was 9 hours late. He has been given £300 compensation surely he should get the max of £520?? 

Comments

  • onashoestring
    onashoestring Posts: 1,631 Forumite
    First Anniversary First Post Name Dropper Combo Breaker
    edited 17 July 2022 at 4:24PM
    Options
    The compensation amounts are set amounts and calculated by the distance of the flight - 
  • Farras
    Farras Posts: 4 Newbie
    Combo Breaker First Post First Anniversary
    Options
    The flight distance is over 3,500 🤔
    thank you for responding 
  • Caz3121
    Caz3121 Posts: 15,569 Forumite
    Name Dropper First Anniversary First Post
    Options
    Farras said:
    The flight distance is over 3,500 🤔

    where are you getting the distance from?
    www.greatcirclemapper.net show ZTH-CWL as under 2,500km which falls into the "Between 1,500 km and 3,500 km" band
  • CKhalvashi
    CKhalvashi Posts: 12,090 Forumite
    First Anniversary First Post Photogenic Name Dropper
    Options
    Each flight would be a separate booking.

    A friend of mine had a flight from LA to Europe cancelled, I told her how to put the claim into the airline on this.
    Her re-booked (by the original airline) flight was then cancelled and she was put on a third flight. Not sure of the timings, but I have told her to put a second claim in for the first re-booked flight if that was more than 3 hours late too.

    It would be 2x £300, not £520 in this case.
    💙💛 💔
  • Farras
    Farras Posts: 4 Newbie
    Combo Breaker First Post First Anniversary
    Options
    Caz3121 said:
    Farras said:
    The flight distance is over 3,500 🤔

    where are you getting the distance from?
    www.greatcirclemapper.net show ZTH-CWL as under 2,500km which falls into the "Between 1,500 km and 3,500 km" band
    Ah my son in law told me it was over,  having now looked I can see it is not over 3500, thank you 😊 
Meet your Ambassadors

Categories

  • All Categories
  • 12 Election 2024: The MSE Leaders' Debate
  • 344.2K Banking & Borrowing
  • 250.4K Reduce Debt & Boost Income
  • 450.1K Spending & Discounts
  • 236.3K Work, Benefits & Business
  • 609.7K Mortgages, Homes & Bills
  • 173.5K Life & Family
  • 248.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards