BA rerouting - compensation

Hi all. I have, yesterday, had a flight cancelled by BA. Well, one leg of a flight - my Manchester - Heathrow leg cancelled, but my ongoing flight to Montreal is still flying

I was given two options - remain with  Manchester as my starting point (but, then adding 7 hours at Heathrow) or reroute with my flight starting in Heathrow

Given the options, the reroute seems better, but am I entitled to claim anything for my extra expenses to get from Manchester - London? 

BA's email says no, but I don't trust them! 


  • Sandtree
    Sandtree Posts: 10,628 Forumite
    First Anniversary First Post Name Dropper
    The offered MAN-LHR is an earlier flight meaning you still arrive in YUL at the same time or are they moving the 2nd leg?

    How much refund are they giving you -v- how much your transportation costs to LHR?

    How much notice have they given you?
  • JPears
    JPears Posts: 5,086 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Hi Bouncy, we need more information as to your "rights" or options and possible compensation.
    Date and times of original travel and alternatives offered.
    No.1 - don't accept any refund, partial or ortherwise yet. Doing so allows BA to wash their hands of you.
    But essentially you are probably entitled to the costs of getting from Manchester to Heathrow.
    You also need a reason why the Man to LHR was cancelled.
    Update us.

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