Information requested by British Airways

6 Posts

I’ve submitted a claim to BA for compensation for my cancelled flight (cancelled less than 1 week before I was due to travel). I was offered alternative flights but choose not to take them as they didn’t fit in with my plans. In particular, the inbound flight offered was more than 8 hours earlier than the flight I had booked and therefore I declined the alternatives they offered, requested a refund (which has been received) and claimed compensation (just compensation no claim for expenses). In response to my claim BA have asked that I share proof of alternative transport taken to complete my inbound and outbound journey. As far as I can see BA are not entitled to ask for this information and whether I chose to make alternative arrangements or not is irrelevant to my entitlement to compensation. Am I right?
Thanks in advance
Thanks in advance
0
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Replies
The alleged Ringleader.........
Pound to a penny this is another case of BA outsourcing this claims process to a 3rd party business who are simply not looking correctly at your claim and not reading information you have sent.
thank you
The alleged Ringleader.........