Costs and Double Delay

Hobgoblin2

Hi

Could anyone help.

We booked a package holiday with TUI to Fuerteventura, flying from Manchester, and were due to fly back at 20:05 on the 26th July. 

We received an email from TUI at 12:49 on the 26th July saying that the flight was delayed, 24 hours, until 20:05 on the 27th July. the delay was due to "operational disruption".

We were taken to a hotel and a TUI rep on the coach assured us that all our extra costs would be reimbursed.

On the 27th the flight was delayed by another 3 hours and 31 minutes before we finally departed.

We have received another email from TUI with details of the delays so that we can claim off our travel insurance.

Please could you confirm that TUI should reimburse us for the meal we had at the airport and the extra day car parking at Manchester?

Because the flight was delayed twice, 24 hours and then 3 hours 31 minutes any chance we could claim compensation for both delays?   

Thanks

eskbanker

Hobgoblin2 said:

Please could you confirm that TUI should reimburse us for the meal we had at the airport and the extra day car parking at Manchester?

You should be reimbursed for reasonable meal costs (except alcohol), but they won't be liable for car parking, so that'll be one for your travel insurance if it covers that.

Hobgoblin2 said:

Because the flight was delayed twice, 24 hours and then 3 hours 31 minutes any chance we could claim compensation for both delays?

No, if it's the same flight number all the way along then the delay is measured from original scheduled arrival time to actual.

Hobgoblin2

Thanks for your advice.