Easyjet delayed due to ill pilot

bobblebob

Flight from Copenhagen currently 8hrs delayed. Got on the plane, only to be told the pilot has got ill and needs medical attention

After lots of phone calls to Easyjet HQ was told a new pilot would be flown out, but he wont get here until until 5.30pm local time.

Having never claimed before, would this be considered a valid claim?

eskbanker

Staff illness isn't regarded as extraordinary circumstances, so if that's the sole reason for the delay, then you will be entitled to compensation....

bobblebob

Thanks. Will file a claim once we arrive back in the Uk

eskbanker

Some background reading while you wait!

https://www.moneysavingexpert.com/news/2022/05/flight-cancelled-delayed-tui-easyjet/

https://www.judiciary.uk/wp-content/uploads/2021/04/Lipton-v-BA-City-Flyer-judgment.pdf

Westin

I do hope that the pilot is okay.

bagand96

Westin said:

I do hope that the pilot is okay.

Who cares! Compo time! 

Westin

bagand96 said:

Westin said:

I do hope that the pilot is okay.

Who cares! Compo time! 

Vision of people sitting in the aircraft on the ground, filling in their compo claim forms online whilst the paramedic's are attending to the pilot.  

eskbanker

"Let me through, I'm a lawyer!"

bagand96

Guessing this was flight U21986 on 1st August.  Scheduled  CPH 10:35 - MAN 11:35.  Actual time of departure 17:52, arriving MAN 18:33, 6h 58mins late.

The aircraft landed in CPH on time, so as the OP says the crew member took ill in Copenhagen.  Whilst the regulations and judges decree that crewing issues are within the airline's control, I don't think it's too bad getting a replacement crew member to Copenhagen and then operating the flight within that time frame.  Copenhagen isn't a crew base for easyJet so they had no options other than to get someone in.  A delay like that is a huge inconvenience and not particularly enjoyable but I doubt there's much more they could have done. 

All that said, to answer the OP's original question, yes compensation is likely due and the forms are available on the easyJet website.

bobblebob

bagand96 said:

Guessing this was flight U21986 on 1st August.  Scheduled  CPH 10:35 - MAN 11:35.  Actual time of departure 17:52, arriving MAN 18:33, 6h 58mins late.

The aircraft landed in CPH on time, so as the OP says the crew member took ill in Copenhagen.  Whilst the regulations and judges decree that crewing issues are within the airline's control, I don't think it's too bad getting a replacement crew member to Copenhagen and then operating the flight within that time frame.  Copenhagen isn't a crew base for easyJet so they had no options other than to get someone in.  A delay like that is a huge inconvenience and not particularly enjoyable but I doubt there's much more they could have done. 

All that said, to answer the OP's original question, yes compensation is likely due and the forms are available on the easyJet website.

Yea it was that flight. Tbf to the Easyjet crew, its obviously out of their control and they apologised more than enough. The 65 DKK food voucher was abit stingy, especially as Copenhagen airport that just gets you a sandwich but other than that cant really fault them

bobblebob

Out of interest im guessing this flight ran at a massive loss for Easyjet? Food vouchers, compensation, airport fines for being late and extra crew costs must add up.

Do they have insurance for stuff like this?