CEDR ruled in my favour but BA won't pay.

pthompson

Hi all,

British Airways failed to fly me home from Argentina during the Covid lockdowns in 2020.     After months of arguing they eventually offered me £4.2k for accommodation etc but refunded the unused portion of my return ticket to my credit card without my approval -- then tried to use that as justification for not being liable for the cost of my US$1000 repatriation flight with KLM.   I refused their offer and escalated to CEDR, who adjudicated in my favour and closed the case ruling that BA is to pay me £5.2k.

But since that CEDR ruling I've not been able to get any response from BA, and they've not paid me the £5.2k.    Unless someone on this forum tells me otherwise, my next step will be to send a recorded delivery letter telling them to pay up within 28 days else I'll take it up in the Small Claims court.     

My question for you:   Who do I send that letter to?   To which address?   

Many thanks.
Paul.

JPears

The legal "fail safe" is to send it to the address registed at Companies House

British Airways PLC

Waterside, PO BOX 365, Harmondsworth, UB7 0GB

Have you contacted CEDR to push for enforcement?

I'd give them 14 days LBA, not 28.

Also contact the CAA.  The whole point of CEDR is that they have to abide by it.