How can I check details of delayed flight from 2019, please? 24 July 2022 at 8:39PM edited 24 July 2022 at 9:39PM in Flight delay compensation 5 replies 93 views

buel10

Hi.
In May 2019, we had a delay to a flight of, I think, five hours, from Norway back to Manchester with SAS. They warned us by email that there was strike action and the flight would likely be delayed (I have these emails) but we were notified of the actual delay by text so don't have those details anymore. We rebooked with someone (I can find these details) but before starting a complaint, I am wondering how I can prove that there was a substantial delay.
Is there such a thing as a website where one can view these things historically?

EDIT: I have completed the SAS website claim and can see that we are entitled to compensation. However, can anyone please advise whether we are able to claim back the cost of the alternative flights we had to pay for to get home? Thank you.

Westin

Whilst in theory you could still submit a claim three-years later, I think you will be out of luck finding information to support your claim. If you didn’t keep the important details I think you have reached a dead end. 

buel10

Apologies, let me clarify, I have all the details such as flight numbers for the actual delayed flight. I have the bank statements showing the replacement flights with Ryanair.

Westin

FlightRadar24 information even on their business plan only goes back three years.  I think you will struggle to find the actual delay reason and length from so far back.

Did the initial delay notification give an idea of how long your delay was likely to be?  If your SAS flight was cancelled, or SAS could not reroute you on an alterative flight the same day then a claim for an alternative flight would likely be possible.  If just for a delay then they may not be so accommodating.

buel10

Good questions / points.

This will certainly help?

https://www.skycop.com/passenger-rights/you-can-now-claim-a-compensation-for-2019-sas-pilot-strike/

buel10

Oooops. Just been reminded by my wife that the flight was actually cancelled. I put 'delayed' on my claim with SAS....hope they're honest 👍