Cancelled Flight 12 July 2022 at 10:11PM in Flight delay compensation 3 replies 74 views

Collins.T

Can anyone help?
I'm in the process of claiming compensation through Tui as we had a package holiday booked with them for 6th June and they cancelled it on the 4th June. They offered us no alternative whatsoever but just gave us a refund. They gave me information how to claim but all the tables for claims show delay times rather than a full cancellation with no alternative options.
How long should I also leave it before escalating to higher authority?

eskbanker

Not sure which tables you're looking at, but https://www.moneysavingexpert.com/travel/flight-delays/#cancelrules explains the flight cancellation compensation principles and figures.

CKhalvashi

You will claim as a cancellation, which has the same rates as a delay of 3+ hours. This may be for one or both legs, but each cancelled flight is treated separately.

bagand96

It depends why they cancelled your holiday. If it was because the flight was cancelled then you should be entitled to the EC/UK261 compensation as detailed above.

If they cancelled your holiday due to some other non-flight related reason then you may be able to claim £100pp as per TUI T&C's https://www.tui.co.uk/destinations/booking/tandc?ptype=PDP