Cancelled Flight

Can anyone help?
I'm in the process of claiming compensation through Tui as we had a package holiday booked with them for 6th June and they cancelled it on the 4th June. They offered us no alternative whatsoever but just gave us a refund. They gave me information how to claim but all the tables for claims show delay times rather than a full cancellation with no alternative options.
How long should I also leave it before escalating to higher authority?

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