Replacement flight also cancelled

jsmith1805

I was due to travel on the 6th June to Bordeaux with EasyJet, when we were at the airport (15 mins prior to departure) our flight was cancelled. We booked on to the next available flight which was due to leave lunchtime on the 7th June. I submitted a compensation claim for the cancelled flight on the 6th June (we had both taken leave and paid for car hire, accomodation, cat/dog sitters and airport parking). I was able to check in on the app for the flights on the 7th and our seats were allocated.

In the morning of the 7th June, we received another email advising the flight had been cancelled once again. I submitted another compensation claim due to the fact we were only notified hours before the flight was due to leave.

EasyJet have rejected the compensation claim and haven't given any reasons whatsoever. They claim they have sent an email (on the online tracker) but nothing has been sent, no email in junk!! 

What are your thoughts? 

Any help appreciated! 

lisyloo

They aren’t automatically liable - for example if there was a strike at the airport and it wasn’t easyJet’s fault.

do you have any info on why either flight was delayed?

have they rejected both claims?

jsmith1805

They have paid out for the first flight saying it was staffing issues and it was the same reason was for the second flight. 

Westin

jsmith1805 said:

They have paid out for the first flight saying it was staffing issues and it was the same reason was for the second flight. 

If so then IMO both flights would qualify for EU261/UK261 compensation.

jsmith1805

Westin said:

jsmith1805 said:

They have paid out for the first flight saying it was staffing issues and it was the same reason was for the second flight. 

If so then IMO both flights would qualify for EU261/UK261 compensation.

Thank you Westin! 

They are probably trying it on. Very odd how I haven’t actually had the email they claim to have sent.

lisyloo

I had an issue with easyJet when I had a written offer of compensation and the phone call from the pilot was recorded.
they will try to squirm out of their obligations.
best way to deal with them quickly is to send the a letter before action stating the case.
i like to send mine recorded delivery so I know there won’t be any “lost on the post” chenanigans.
its not legally necessary (free proof of posting will do) but it’s my preference as it rules out one possible genuine scenario (unlikely to be lost) and a much more likely scenario of the run around from easyjet (at least on that score).

hate their customer service.

the offer I had came from them as well

Westin

I would personally follow the process laid down by the airline for any claim. Often these are web based and easy to fill in from drop down field with options to upload scans for receipts.  A claim for expenses and often a separate claim for delay compensation.  Details and instructions on the EasyJet website. 

I think using alternative methods to communicate and claim can often just muddy the water and add to delays in responses.  Follow the process I think is the mantra, at least for the first round.  

Don't be tempted to sound off or vent with lots of detail and try to demand compensation via Twitter or on their FaceBook page or stalk all their employees on Linkedin.  Not saying you have but I have seen that approach from many.