jet2 LS767 ( manchester-corfu ) 07/08/21

scousedave2005

so we booked a last min holiday with jet 2 and upon check in was told 1-1.5h delay as stopping at Birmingham to pick up 60 passengers was bit pain but was ok 
so as we taking off was a issue with the plane so had to change plans in manchester and crew  took over 2h   
so we landed 3.22 late   we jumped a taxi as no way taking transfer this late at night   

so put eu261 claim in with jet2 who have now come back and blamed covid for part the delay ( saying technical fault was 2h.22m) the rest was due to covid as had to stop in Birmingham to pick up more passengers. to me this is not a covid issue its jet2 issue for not selling full planes. i don't see how can use covid ( i do feel lot bad service some get now all being put down to covid and still do this for years )     

was anyone else on same flight had same response    as i think wrong them using covid as excuse ( as if covid they exempt from eu261 claims ) when people not booking holidays not covid reason imo so any advice be appreciated 

TELLIT01

I agree it's not a Covid issue it is purely a financial decision.  Dispute the reason with them and if no luck there take it further.

scousedave2005

TELLIT01 said:

I agree it's not a Covid issue it is purely a financial decision.  Dispute the reason with them and if no luck there take it further.

would need to reply to them in official letter with correct wording and if so is there template