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[Solved] Flight Cancelled - Refund fees?

Kay_Dot Posts: 15 Forumite
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edited 22 May 2021 at 4:59PM in Flight delay compensation
Hey guys, I booked a flight with a travel agent a month or so ago and recently my flight was cancelled by the airline, and they said i had to contact the travel agents to process it but they're charging £50 per person for "admin fees", is this normal? Our booking was for 4 passengers so i'll be down £200, when it was a cancellation done by the airline, I shouldn't have to pay for their admin fees, right?

Hope you guys can give me some advice

Edit - Thanks guys!


  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 22 May 2021 at 11:55AM
    Wrong. The travel agency has fees to cover from making the booking for you. That's separate to the payment for flights.

    You'd have had a full refund if you'd booked them directly.
  • Upsidedownandaround
    As long as they are in the terms and conditions you agreed to then they are perfectly entitled to charge fees for work they do on your behalf. It is quite normal for agents to do so as they don't do work for free.
  • Westin
    Westin Posts: 5,985 Forumite
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    As others have pointed out, providing the ticket seller makes mention of the fees in the terms and conditions then they can deduct this from any refund given by the airline. You are paying them for the work they have done to book and subsequent cancel and process your refund.  One of the draw backs of booking with some of these online type ticket sellers. Might appear slightly cheaper but you get charged for every service interaction you have.
  • Caz3121
    Caz3121 Posts: 15,569 Forumite
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    Kay_Dot said:
    they're charging £50 per person for "admin fees", is this normal? 
    It is normal for third parties to charge fees...whether it is the correct amount will depend on what was in the t&cs at the time of booking. Third party fees vary depending on the third party, I have seen as low as £30 and as high as $250 (booking direct with the airline would result in no third party fees) You have no direct relationship with the airline, so they will issue a refund to their customer which is the agent.
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