Which flight do I claim for? Cancellation or delayed?

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Hi, I’m a newbie so go gentle!
We recently had a flight from LHR-JFK cancelled within an hour of take off, we were a the gate.  Do we make a claim for this flight OR the flight we were transferred to? The LHR-EWR flight was due to depart at 10.45 which went tech whilst we were sitting on the tarmac and actually departed at 15.22 (landing 4 hours and 10 mins after scheduled to).  Looking for any advice, thanks in advance.

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  • Alan_Bowen
    Alan_Bowen Posts: 4,853 Forumite
    Name Dropper First Anniversary First Post
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    The outcome should be the same at 600 Euros each unless the reason for the delay was outside the airline's control, so I would start a claim for a delay. Did they tell you the reason, if it was weather-related then it may be slightly more difficult? 
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