please help me about my flight compensation predicament

alexx431

Dear everyone

I am in a predicament and really need advice.
I booked an easyjet ticket for my whole family for October 1. I later PHONED easyjet to change the tickets for 2 january. Easyjet told me it would cost £200 for the change of date. In the phone call I entered my credit card details into the automatic system and then the customer service agent CONFIRMED that the change had gone through.

A few days before the flight for 2 jan I phoned easyjet again, and they denied that I had made a date change. I had to prove through call recordings that I was correct and easyjet agreed. BUT because the date now was 28 dec they told me that the flight for 2 jan was full!
I asked for the 600 euro compensation for cancelled/denied flight. Easy jet agreed that theoretically I am entitled to the cancelled/denied flight compensation, but then turned round and said that £200 card payment had not been charged to my card and therefore the booking was NOT considered a CONFIRMED booking. (p.s. I had never checked my statements beforehand, and it turned out that It was not charged.). Furthermore I had never received any correspondence from easyjet that my payment had not gone through.
Therefore easyjet claimed that in their t&c’s only a confirmed purchased booking is eligible for 600 euro compensation and since the payment had not gone through this was a non-confirmed purchased booking. My feeling is that since I did everything that I should have done, Plus they told me initially on the phone that my change to the jan 2 flight was confirmed, that I should be eligible for compensation.
Please let me know your views on the matter and it would be extremely helpful if anyone could provide me a link to show to easyjet to help me in my case

Thank you so much

fifeken

alexx431 wrote: »

. . . . since I did everything that I should have done . . .

Except pay it appears, or twig that you never received new flight details. You have my sympathy but not sure about what legal redress you'll have.

Alan_Bowen

As noted above it seems you never checked to see you had the new flights, so no confirmation of a booking for January, you didn't pay for the change and I cannot see any airline in that situation offering any compensation at all. You should have had an email confirmation and could have checked at 'manage my booking' at any time before 28 December. Indeed I am not sure Easyjet have many, if any, flights that are long enough to qualify for 600 Euros compensation anyway. Where were you travelling to?

Westin

Did you not like the answers you received to the same post on Trip Advisor?
https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k13161104-Please_help_me_about_my_flight_compensation_predicament-Air_Travel.html

JPears

Agree with others. A lesson learned the hard way I'm afraid.
Always check your booked flights, credit card payments etc.

rio1

jet 2. airport passenger duty reclaim. I have contacted them by phone, email, Facebook and Twitter and received the same reply “ customer service will contact you in 28 days etc”. Has anyone had any success, after cancelling a flight, claiming back the duty. 

JGB1955

jet 2. airport passenger duty reclaim. I have contacted them by phone, email, Facebook and Twitter and received the same reply “ customer service will contact you in 28 days etc”. Has anyone had any success, after cancelling a flight, claiming back the duty. 

You may find that the administration charge is more than the duty reclaimed.