EasyJet Flight Cancellation - Recovering Cost of Using Another Airline

Barking_Dogs

Sorry if any of this is repeated but I'm getting desperate,
EasyJet flight cancelled from Rome to Bristol because of the storm.  I got no notification from the airline, it was only when I was wandering round the colosseum that the taxi firm texted me to tell me flight was cancelled.

This was at about 1pm & was due to fly at around 8pm.

I could not get through to EasyJet - there must have been 10s of thousands of others trying to get through.  Checked their app for alternative flights back to the UK - nothing available within 48 hours to Bristol or any of the London airports.

So I had to make an executive decision and booked myself on a KLM flight via Amsterdam at a cost of £485.

I assumed I would be able to claim this back but now Easyjet are telling my they should have first tried to put me on another Easyjet flight back to UK within 48 hours before agreeing to me using another carrier.  

Surely that can't be right - how was I supposed to contact them when their lines were jammed?  

They left me totally in the lurch and I had to wing it to get myself home in time for an important meeting on Monday am.  As it happens, I got back into Bristol 10 minutes earlier than I would have had I taken the cancelled flight so I'm probably not even entitled to any compensation for a delayed arrival although it ruined the rest of the day as I had to rush to the airport 4 hours earlier than I was due to.

Can anyone kindly point me in the right direction?

JPears

Hi and welcome.

Please start by reposting on the dedicated Easyjet thread. Making your own personal thread makes it very difficult to naviagate and use the the board, for all.

Thanks

Barking_Dogs

JPears said:

Hi and welcome.

Please start by reposting on the dedicated Easyjet thread. Making your own personal thread makes it very difficult to naviagate and use the the board, for all.

Thanks

Done....