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Went through a flight compensation company but...
Hi, I gave power of attorney for a company to send a letter asking for compensation to an airline who my flight was delayed with. Immediately (next day) i received an email from the airline stating asking for my bank details so that they could pay in the compensation. It seems that they won't deal directly with the company…
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Turkmenistan Airline ban
I read that "air regulators grounded Turkmenistan Airlines for safety reasons" https://www.bbc.co.uk/news/business-47115732 The article says that stranded passengers must make their own arrangements and suggests several ways to get money back: * Contact the airline * Contact a travel agent (if used), * Claim compensation…
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Primera Air Cancellation Nightmare
We booked flights around a couple of months ago to travel to Newark from Birmingham on 29th June and then return on 6th July. We then got stung with the cancellation of all transatlantic flights from Birmingham until next year and opted to be rerouted from stansted to Newark, this time travelling on 30th June and returning…
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Austrian Airlines Compensation
Hi, I was wondering if anyone has had any experience trying to get compensation inline with EC261/04 from Austrian Airlines. I had an issue with a flight from London to Tirana (changing in Vienna) A flight delay resulted in a missed connection and arriving around 11 hours late. I struggled to get a reply regarding my…
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Aviation ADR - still a functioning company?
I obtained a successful determination against Ryanair in August 2018 after submitting a claim in January. It is clear however that Ryanair have no intention of complying with the term of this determination. My problem is that since the date of judgment, Aviation ADR have refused to answer messages on the portal or pick up…
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Still waiting for compensation from Condor Airlines
We put in a claim with Condor for a cancelled flight from Skiathos to Munich in September. We requested the money for the return flights (as we had to make our own way back as our final destination was the UK) and compensation. It took weeks for them respond and they eventually after many emails they agreed to pay up. We…
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Travel insurance help
Hi just wondered if someone can help me. I booked our travel insurance for fly cruise with Sainsbury's and we have just had a 14 hour delay. When I booked it I had no flight times so just went by dates of travel so 8th Dec until 22nd. However our return flight from Barbados departed on the 22nd but didn't reach until…
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Bought a flight today to fly from Gatwick
So my Mum missed her flights this morning and panic bought some flights from Gatwick not realising the drone security issue. She doesn't have travel insurance (I know, so silly) but I think regardless, she should not have been allowed to buy those tickets today when Gatwick hasn't had any flights in or out since yesterday.…
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Medical emergency
Anyone had any success with claiming flight delay compensation when the plane you are awaiting had to return to base due to a medical emergency on board...?
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Norwegian Air Claim - Dragging their Feet?
Hello. In mid June, I was delayed on a flight from Berlin to London with Norwegian Air. The flight arrived over five hours late at Gatwick. I ticked all the boxes for claiming compensation and proceeded to claim. I used the template letter from this site and furnished Norwegian Air with all required information. Norwegian…
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Ryanair clashes with two regulators over strike compensation - MSE News
Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its cabin crew and pilots despite TWO regulators saying it should Read the full story: 'Ryanair clashes with two regulators over strike compensation' Click reply below to discuss. If you haven!!!8217;t already, join the forum…
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Ryanair faces enforcement action after refusing to compensate passengers - MSE News
The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption...Read the full story: 'Ryanair faces enforcement action after refusing to compensate passengers' Click reply below to discuss. If you…
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Next Years Flights Cancelled..
Hi, I have notification from the airline that our flights have now been cancelled and the offer of new flights but from a different airport. Now, that might not sound too much of a problem but we live on an offshore island and it incurs a lot more travelling costs and overnight accommodation to catch the new flights. The…
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CAA PACT - two months no response
Went thru Emirates process with a complaint [used Resolver] No joy so Resolver allowed me to send it to CAA PACT ...that was two months ago. Not had a single word back from CAA. Is this usual??
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resolver Tool - Canary Islands
Hi ll, Looking to use the resolver tool but none of the Canary Islands are listed?? Do I just need to select Spain? Thanks
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Have you tried to claim compensation for flight delays?
Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If you’ve tried to claim, please tell us how it went below. For more info see Flight Delays Compensation. Have your say below clicking reply to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how…
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CAA SURVEY Please complete.
I think this is deserving of a new thread, don't you? https://www.surveymonkey.com/r/disruptionsurvey
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Court Success Judgement against Small Planet Airlines
Just a quick post regarding Small Planet Airlines. I booked a 7 day holiday via Olympic in September 2012 for my wife and I and suffered a 17 hour delay going out on a Small Planet Airline plane due to technical problems. Because of the well documented claim procedure I wrote to Small Planet who have an office at The…
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How do i complain about the MoneySavingExpert site??
Myself and my wife had a delayed flight this summer, delayed for about 20 hours. I made a complaint at the Tui site but they never responded to any of my enquiries. So I raised a case through the MSE site and got a response e-mail from the Flight Delay Claims Team. I completed all there forms and was told they were putting…
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Letter of Authority for other passenger claim
Hi, I was on a delayed flight with my wife. We are entitled to compensation, been through the whole process and Aviationadr has ruled in our favour. The claim is for myself and my wife. The airline are now asking for a Letter of Authority, authorizing me to claim compensation on the other passenger’s behalf. What should…
