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Small Planet Airlines - Compensation Offered
After 4 months of correspondence, using Resolver and contacting the CAA, Small Planets have responded to my claim. However, for a 3+ hours delay, they only offered 200 Euros per person (600 Euros in total). I have responded to say "no" and await their next move as we (I believe) are entitled to 1200 Euros....has anyone…
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Diverted flight & lost luggage, UK to Canada - Aer Lingus
Apologies if I’ve missed an Aer Lingus thread but I’ve searched and couldn’t find one. Sorry, it’s a long one! I flew with Aer Lingus from Glasgow to Dublin and then due to land in Toronto at 1615 Friday 4 May. We were delayed on the plane on Dublin for an hour otherwise we probably would’ve been fine. When we got to…
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Monarch refund due before administration never received
I have an email from the claims team at Monarch saying I am due to receive a cheque for a delayed flight from 2 years ago. I was due to receive this within 28 days however weeks later Monarch went bankrup. I never received my refund. Should Monarch have still sent the cheque despite going into administration? Is there an…
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Philippine Airlines
Hi, My family of 6 has had cancelled flight last Feb 2018 and the staff just asked me If I have been told about the cancellation which I said I wasn't, so we were taken straight to Ibis Hotel in London. We were re booked the next day which was 24hrs delayed. I was really stressed at the hotel because I have 2 autistic kids…
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Portuguese company threatening to sue me
Long story short. Ryanair delayed me 4 hours. Entitled to compensation. I ask a Portuguese company called aireclaim to help. They take 25% of the €250 compensation. Ryanair sent me the 250 direct and cut them out of the loop. Now they are demanding 66% of the money as I went behind their back, but they are willing to…
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Thomas Cook used JetBlue refusing compensation
Hi Looking for some help/advice. We booked flights with Thomas Cook Manchester to Barbados - return. Thomas Cook used a JetBlue flight ( we were not aware of that) from Barbados to connect with its own flight from JFK. JetBlue was late taking off due to taking on fuel and missing its slot - resulting in us missing…
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Company paid for flights...can I claim??
So today I was meant to be travelling early morning for work. Flight due to depart at 7am and land at 8:45am, under 1500km, UK domestic flight. Due to technical problems with the plane the flight was eventually cancelled. From what I gather it arrived last night with a fault, they shipped up a part and when it got fitted…
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Compensation missed connection separate ticket
On 19/1/18, I was due to travel from Edinburgh to Soch AER via Paris and Moscow SVO. My flight from Paris CGD to Moscow SVO AF 1844 was delayed by 2h 30 minutes, As a result I missed my connection (3rd flight) at 22.20 SU1130 from Moscow to Sochi AER. The flight was scheduled to arrive at 21.05 MSK but did not arrive until…
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Downgraded by airline after booking flight- compensation?
Hi all, Apologies if I'm posting this in the wrong section - it concerns a downgrade, rather than a delay. I fly to Australia regularly (2-3 times a year) and set up a couple of flight alerts for relevant time periods to keep an eye on prices. Yesterday I received an alert to say that the cost of a business class ticket on…
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Worth a claim or not
Reading on mse site and came across flight delay comp and remembered being delayed coming back from crete to leeds bradford in 2016 was given food vouchers which gave delay reason as late arrival of inbound aircraft put flight info into checker says delay was 3 hr 17 mins does anyone know if this is a valid claim flight…
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Connecting flight query
Hi all My partner and I recently flew with Qatar Airways, from London Heathrow to Colombo (Sri Lanka). Our first flight from LHR to Doha landed on time, but our second flight was delayed arriving in Colombo around 3.5 hours. As we bought these two flights on one ticket, with one booking reference, I had assumed that this…
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Advice for someone new to this
I have a couple of questions based on several flights my partner and/or I have taken. Firstly, my partner recently flew from Israel > Romania > UK. Her first flight from Israel to Romania (1800km) should have landed at 13.10 in Romania however she sent me her usual check-in on landing which was 16.40 Romanian time.…
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Paid in uk for flights for family in czech republic
Hi people I bought flight tickets for family, Prague to Manchester and return, so they could visit us here in UK. We were not flying ourselves. Can we claim for delay or do they have to claim from Czech Republic? Thanks!:)
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Multiple travellers question
Hi, my Ryanair flight back from Prague to Edinburgh was delayed by approx. 8 hours. My friend had made the booking for all of our group (12 people). Can we claim compensation individually or do we need the person who paid for all the flights to claim for all of us? Many thanks in advance for any help. The Ryanair site is…
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Flight Delay Compensation - Overpayment
Hello :) I claimed compensation for a flight that was delayed back in 2011. I followed the tips as suggested by Martin Lewis - I used Resolver and then this got passed onto CEDR to deal with. I lost count of how many times I chased but eventually after nearly 9 months, I got the compensation paid into my account. In…
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Are there compensation rights for delayed baggage reclaim at airports?
I was on a flight yesterday due into Stansted Airport at 23:40, but which landed at 01:00. However there was a huge delay waiting for the suitcase to arrive in baggage reclaim, which did not arrive until 02:50! As a result I missed the last coach of the night home so had to either wait until 07:30 for the next one or take…
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Wildcat Strikes
Just found this which was decided today. European Judges have today ruled in passengers’ favour at the highest court in the European Union, the Court of Justice, in a case worth tens of millions of pounds in compensation a year to passengers. The case relates to whether flight delays and cancellations caused by sudden…
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MSE News: Victory for passengers in landmark 'wildcat' strike flight delay ruling
Passengers may be able to claim millions of pounds in flight delay compensation following a landmark ruling by a European court over 'wildcat strikes'...Read the full story: 'Victory for passengers in landmark 'wildcat' strike flight delay ruling' Click reply below to discuss. If you haven’t already, join the forum to…
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Flight cancelled due to bad weather, but still flew
Our long haul flight for a months holiday in Hong Kong and Australia was cancelled at the beginning of March, 2 days prior to departure, due to anticipated bad weather. So far, so no claim entitlement I'd guess. However having watched the airport flight tracker on the day, and having subsequently checked with a flight…
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Flight delays plus
Holiday 2018 What can I claim for, who should I approach To whom it may concern: I booked return flights from Manchester to Mumbai with air France via Budget Air on 05/12/2017. Travel dates were 22/03/2018 !!!8211; 07/04/2018. 2 Adults and 2 children aged 12 and 9 years. Despite huge concerns with Air France flight…
