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Delayed
Hi I was on a flight that took off on time, a passenger was ill on take-off, we circled for a bit then returned to departure aerodrome. The passenger was taken off the flight after a while and there was a delay finding his bags. A replacement crew was found but we were then further delayed by the ‘despatcher’ they said…
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no boarding pass
Hi. I'm currently trying to claim for a delayed flight via email and I'm at the point where they require the claim in writing. On the email it states that they want boarding pass, booking confirmation, booking reference and flight number, and without all of the information required they will be unable to consider my…
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Gate28 claim company- still in existence?
Following a long delay with Iberia (Madrid to Panama City) in 2016, I attempted to claim directly from the airline. Although AESA judged that the airline was responsible, Iberia refused to pay. UK based agents said that they were unable to take the case because the flight originated in Spain, and suggest I used Gate28…
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Flight delay compensation with BA
Flight with BA was delayed by 4 hours and we missed our connecting flight resulting in an overall delay of 4 hours. We were flying from Accra to Heathrow, flight was delayed because the inward flight from Heathrow to Accra was delayed. We were told that the plane had to be repaired. Claimed compensation but this was denied…
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Find out flight times
I had a flight this weekend that was meant to leave at Amsterdam 9.05pm and arrive in the UK at 9.15pm. We didn't board until 10.20pm and then sat on the tarmac for 2 hours until around 12.20am. I couldn't remember the time we landed but we arrived at the car park at around 1.40am so my guess was 12.40am as it didn't feel…
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Aer Lingus cancelled flight
My sons flight with Aer Lingus to Boston was cancelled last April. I submitted a claim and received a reference number, I have contacted them several times and each time it is an automated reply. I have checked on the CAA website but they cannot complain due to Aer Lingus being in Dublin. I have checked on the Irish…
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Air Canada
Hi Arrived at Heathrow at 9am to find my 12.05 Air Canada flight cancelled, they had emailed at 5.30am to tell me (I hadn’t seen the email) we were put on a flight 24hrs later. I’ve tried to claim but they’re rejecting the claim due to weather!! the weather was fine at Heathrow, the plane was coming from Halifax (Canada)…
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KLM missed connection because of delay in Europe
Hi all, I'm after some advice before I submit my claim. Booked to go to krakow, Poland via Amsterdam from Cardiff airport. The flight from Cardiff was about 30mins delayed going to Amsterdam because of the bad weather they had in Amsterdam. We were also extra delayed (10mins) because the pilot was waiting for the paperwork…
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Air France delays compensation
HI I was flying back from Japan via Paris, Due to the weather at Heathrow, I could not catch my connection from Paris to Heathrow, Air france paid for one night's stay in Paris but I was rebooked on to a flight after two days, so I had to pay for an extra nights stay and a taxi to the airport. Having read the relevant…
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Titan Airways
Saturday January 6th - departing Chambery, France. We were a party of 8 returning to the UK (LGW) on a Titan Airways charter flight (ZT448) from Chambery as part of a package ski trip with Inghams. Chambery airport was chaotic and the flight take off was delayed. As we approached the gate there was an announcement that due…
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Last leg delay
I am claiming for a party returning from Bangkok, delayed for over 24 hours at Cologne before the final leg to Stansted. Euro/GermanWings have approved €250 each, but I had expected €600. It was a single booking, London - Bangkok return, all with the one airline (for all its different names). Am I wrong in thinking we…
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Etihad delay
Hi all. there does not seem to be any thread for Etihad airlines hence I am starting new thread. I have been looking online for claims for compensation sites and there seems to be a few. i have emailed several but no reply, they do not look to be genuine .... I have a few phone numbers which have yielded nothing more than…
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Emirates Birmingham to Bangkok via Dubai (fog)
Hi I travelled from Birmingham to Bangkok via Dubai at Xmas We missed our connection due to the first flight being delayed. It was delayed due to the previous flight before we boarded (dubai to Birmingham) being late due to fog in dubai. So, our actual flights were NOT DIRECTLY AFFECTED BY WEATHER. Can I make a claim.…
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TAP Portugal flight cancelled
Dear all, my flight between Lisbon and Porto was cancelled on 23rd December. The flight was supposed to arrive to Porto at 4:00 pm. I was not given any reason at the TAP desk but I suspect it was overbooking. The company gave me a seat in a bus which departed from Lisbon airport at 20:30 pm and arrived at 0:00 am at Porto…
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Royal Air MaroC;LOSTBAGS,6HR DELAY,CHANGE OF DESTINATION
HI folks! Sorry if this is a bit wordy - but its basically what I sent to RAM. I suspect we are due no compensation having read Vauban's guide - but would appreciate any advice! RAM are presumably not an EU airline? We have been offered our 132 taxi cost as flight vouchers - which are no use to us. (SUMMARY OF BELOW-…
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Missed connection
Can anyone help , back in October our flight to Orlando via Philadelphia was delayed due to the late arrival of plane causing us to miss the connection in Philadelphia and meaning a 5 hour delay we had 7 in our party including 3children ,first of all we were offered nothing in the way of refreshment and no explanation . On…
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Day trip flight cancelled - Lastminute
Hi, We booked a day trip through Last minute, our outbound flight was cancelled in the morning when we were at the airport through Ryanair. We waited on standby for the evening flight which was also cancelled while we waited 7 hours in the airport. We therefore missed our return flight the next day through easyjet as there…
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KLM changing our return flight to 4 hours earlier with 2 days notice
Hi, Myself and my wife booked with KLM to fly from Edinburgh to Saskatoon (Canada) return. The airline has just emailed us to say they are putting us on a different return route to what we booked, also now leaving 4 hours earlier than the original flights. We have only been given two days notice of this by email and I do…
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Coach travel
Can one claim compensation for a coach journey which was cancelled without notice??? my 2130 coach from London Victoria to Nottingham was cancelled at 2150 with a few curt words telling me to contact customer services. My wife and I were left stranded. This was Sunday 10 Dec, with the snow and the weather was bad, no…
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Overnight flight delay, travel and acocmodation refused.
I have tried to find information on this and can't find any, I hope I'm not repeating any previous posts. I was recently delayed at an airport for over 3 hours then the flight was cancelled and I was re-routed onto a flight the next morning. The flight was supposed to leave just after 5pm and at 8:30pm-ish I was informed…
