24 Hour Delay - Lastminute at Fault

Richard1975 · 18 March 2019 at 10:35AM

Good morning, So my case is a little unusual. I won't go into the full back story and how terrible Lastminute.com have been since I initially bought the ticket from them because it is their latest error that is the most important.

I bought a ticket through Lastminute with Air France from London to El Salvador. The last email I had from them was on the 25th February with my flight details as I was expecting departing on the 18th March. When I went to the Air France website to confirm the flight times in the 17th March it said that I had missed my flight as a no show on the 8th March. On phoning Lastminute they initially said no your flight was on the 8th. I obviously contested this and around 45 minutes later they called back and apologised completely accepting responsibility.

While they had emailed me on the 25th Feb confirming my flight on the 18th March they had made a mistake and reserved a ticket with the airline on the 8th. Now if there was a 24 hour delay by the airline for the same journey I would automatically be entitled to 600 Euros in compensation. Can anyone tell me where I stand in this case?

Thank you for your time.

photome · 18 March 2019 at 10:43AM

AS it was lastminutes error, have they booked you on the flight today , thats what I would have expected them to do

jpsartre · 18 March 2019 at 10:47AM

Any claim under EU261 is against the operating carrier so if your delay (if there is one, has LM not put you on a flight today?) is due to an error by LM you're out of luck.

Richard1975 · 18 March 2019 at 10:48AM

They could not book me on today because the flights were full. They have booked me on the same flight tomorrow. I was also on the phone to Air France nand they told me the same, I was lucky to get on the flight tomorrow I think.

Richard1975 · 18 March 2019 at 10:50AM

Thanks for that jpsarte, I feared it might be the case. But I will pursue them anyway. Do you know of any regulator I can take it to if LM are not helping?