Brussels Airline Refusing to pay missed hotel and tour (EC 261/2004)

MasterPoo

Hi,

I recently made a claim under the!EC Regulation 261/2004 for a delayed flight with Brussels airline. Quick summary:!!

Flight number: SN 2048!
Departure airport: BHX!
Scheduled departure time: Thu 7/03/19 17:30!
Arrival airport: Leonardo da Vinci International Airport, FCO
Actual Arrival into Brussels: 01h15 on 8th March.!
We were handed £10 food voucher at BHX and were put up in a hotel overnight in Brussels and given tickets leaving on the first flight to Rome.

Brussels airline has said they will reimburse me €400 In line with Regulation (EC) No 261/2004, but will not reimburse me for the hotel and tour, the cost of which is:!

Hotel - £358.28
Tour - £80.65

What are my rights? What's the next course of action. I have provided them with invoices/proof of payment for both of these.

Any assistance/advice will be greatly appreciated.

jpsartre

There's no obigation for them to reimburse consequential losses. You'll need to claim this on your travel insurance.

MasterPoo

Thank you for your prompt reply. I will contact my insurers.