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Resolver success - Qantas cancellation
Thanks to the Resolver template, 2 x 600 euros received from Qantas within a week. This flight was cancelled at check-in. It was for Technical reasons, and we were given a day room & meals, and put on alternative flight with another airline 8 hours later. Thanks to MSE, Resolver and Qantas for making it all work smoothly.
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ASL France delayed flight claim - what next?
We submitted a claim form to ASL France for a delayed flight which we took from Aberdeen to Mallorca in September. We received correspondence back that we are entitled to 400 euros each and was asked to provide bank details/sign a 'acceptation' form. I received a confirmation email back to say that our forms had been…
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Is the compensation adequate?
Complex case so other threads not comparable but wondering if Air France have made a reasonable offer. Advice would be greatly appreciated! Booked business class seats from Manchester to Montevideo (long haul). All flights were booked direct with Air France and did not state any change of airline. Manchester - Paris was…
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One hell of a trip! (compensation query)
Hi, apologies for the long post but... I have recently come back from a weeks holiday that has put me off travelling abroad for some time... We booked flights to NYC with a stopover in Iceland on Expedia (and flew with airline Icelandair). The flight was from Birmingham to Iceland where we were going to spend 2 nights and…
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Flight Right Calculator data
Who puts the information on the Flight Right Calculator site recommended by MSE for checking historical flight delay? My daughter's flight way back in November 2013 was due to arrive in Cancun at 14.10hrs but sat on the ground at Gatwick for almost 5 hours. The site shows a 'presumably' scheduled arrival time of 20:25hrs,…
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MSE News: Flight cancelled due to WW2 bomb?
More than 100 flights have been cancelled after London City Airport was closed when an unexploded WW2 bomb was found. If you were due to fly, here are your rights...Read the full story: 'Flight cancelled due to WW2 bomb at London City Airport? Here are your rights' Click reply below to discuss. If you haven’t already, join…
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Where do I find the official cause of delay?
Where do I find the official cause of delay? I was thinking about contacting airline but weren't sure if they'd be honest as it's about claiming. Any help would be appreciated.
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Need HELP - Struck betweenUnregulated AIRFAIR & AI
Claim Compensation Companies are meant to help you relieve the stress and avoid being ripped off by airlines. However my recent experience raises concerns on the trading standards and being transparent to customers prior to any claim start by Airfair Compensation Ltd. We used to see it previously with PPI claims, bank…
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Using the European Small Claims Procedure
Can we have a separate thread for this? I've waded through 15 pages of the Ryanair thread to try to find out how to claim. Maybe people who've used it can contribute here? In my case, I need to use it to get Iberia to acknowledge a judgement in my favour from AESA, the Spanish regulator. My delayed flight was from Madrid…
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Delay compensation on flight originating in Spain
My flight was from Gatwick to Panama City via Madrid. It was the second leg from Madrid which was delayed, but all the UK claims companies I've contacted* are unable to deal with flights such as mine, which didn't take off or land in the UK. The company I found in Spain which was representing me, has gone bust, so I need…
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Delayed
Hi I was on a flight that took off on time, a passenger was ill on take-off, we circled for a bit then returned to departure aerodrome. The passenger was taken off the flight after a while and there was a delay finding his bags. A replacement crew was found but we were then further delayed by the ‘despatcher’ they said…
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no boarding pass
Hi. I'm currently trying to claim for a delayed flight via email and I'm at the point where they require the claim in writing. On the email it states that they want boarding pass, booking confirmation, booking reference and flight number, and without all of the information required they will be unable to consider my…
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Gate28 claim company- still in existence?
Following a long delay with Iberia (Madrid to Panama City) in 2016, I attempted to claim directly from the airline. Although AESA judged that the airline was responsible, Iberia refused to pay. UK based agents said that they were unable to take the case because the flight originated in Spain, and suggest I used Gate28…
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Flight delay compensation with BA
Flight with BA was delayed by 4 hours and we missed our connecting flight resulting in an overall delay of 4 hours. We were flying from Accra to Heathrow, flight was delayed because the inward flight from Heathrow to Accra was delayed. We were told that the plane had to be repaired. Claimed compensation but this was denied…
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Find out flight times
I had a flight this weekend that was meant to leave at Amsterdam 9.05pm and arrive in the UK at 9.15pm. We didn't board until 10.20pm and then sat on the tarmac for 2 hours until around 12.20am. I couldn't remember the time we landed but we arrived at the car park at around 1.40am so my guess was 12.40am as it didn't feel…
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Aer Lingus cancelled flight
My sons flight with Aer Lingus to Boston was cancelled last April. I submitted a claim and received a reference number, I have contacted them several times and each time it is an automated reply. I have checked on the CAA website but they cannot complain due to Aer Lingus being in Dublin. I have checked on the Irish…
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Air Canada
Hi Arrived at Heathrow at 9am to find my 12.05 Air Canada flight cancelled, they had emailed at 5.30am to tell me (I hadn’t seen the email) we were put on a flight 24hrs later. I’ve tried to claim but they’re rejecting the claim due to weather!! the weather was fine at Heathrow, the plane was coming from Halifax (Canada)…
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KLM missed connection because of delay in Europe
Hi all, I'm after some advice before I submit my claim. Booked to go to krakow, Poland via Amsterdam from Cardiff airport. The flight from Cardiff was about 30mins delayed going to Amsterdam because of the bad weather they had in Amsterdam. We were also extra delayed (10mins) because the pilot was waiting for the paperwork…
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Air France delays compensation
HI I was flying back from Japan via Paris, Due to the weather at Heathrow, I could not catch my connection from Paris to Heathrow, Air france paid for one night's stay in Paris but I was rebooked on to a flight after two days, so I had to pay for an extra nights stay and a taxi to the airport. Having read the relevant…
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Titan Airways
Saturday January 6th - departing Chambery, France. We were a party of 8 returning to the UK (LGW) on a Titan Airways charter flight (ZT448) from Chambery as part of a package ski trip with Inghams. Chambery airport was chaotic and the flight take off was delayed. As we approached the gate there was an announcement that due…
