Flight Compensation- Czech airlines
King_Henrik
Forumite 24 Posts
I was due to fly from Birmingham to Prague at 1730 on 2nd March with Czech airlines but the flight was then postponed until c2230 and was then later cancelled. We were told to return to the airport the following day. Updates were infrequent but the airport twitter feed confirmed that the airport runway opened back up at 2147.
I raised a complaint through Resolver, but Czech have replied to advise that the flight was delayed, not cancelled, due to closure of Birmingham airport as a result of adverse weather. Therefore I was not entitled to any compensation. If I want to escalate that this it would be to the Czech Trade Inspection Authority. Can anyone advise if we would have a case under EC 261/2004?
Due to the weather many other flights were cancelled and as a result there was no available accommodation near the airport so we were forced to bed down on the terminal floor. There was only 1 airline rep available and after she had taken us out from Departures to Arrivals, she advised there was no accommodation and that we were entitled to a free coffee from Costa. No other support was offered from the airline despite protestations. We were eventually given food vouchers abt 0500 which got us breakfast, but this was the first support we had had. The flight eventually departed c0900 on 3rd March.
I raised a complaint through Resolver, but Czech have replied to advise that the flight was delayed, not cancelled, due to closure of Birmingham airport as a result of adverse weather. Therefore I was not entitled to any compensation. If I want to escalate that this it would be to the Czech Trade Inspection Authority. Can anyone advise if we would have a case under EC 261/2004?
Due to the weather many other flights were cancelled and as a result there was no available accommodation near the airport so we were forced to bed down on the terminal floor. There was only 1 airline rep available and after she had taken us out from Departures to Arrivals, she advised there was no accommodation and that we were entitled to a free coffee from Costa. No other support was offered from the airline despite protestations. We were eventually given food vouchers abt 0500 which got us breakfast, but this was the first support we had had. The flight eventually departed c0900 on 3rd March.
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Highly unlikely. Bad weather and consequent airport closures are outside the control of the airline. If something similar happens to you again, you can book your own hotel room and claim it back from the airline later.