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Outside airline's control or not
Came back from Rome to Manchester on 22 May. Flight delayed by approx 6 hours and 25 minutes. Cause was that Rome airbridge operator had damaged aircraft door while putting airbridge into place for inbound flight. This couldn't be fixed so a new aircraft had to be flown over from UK. The initially quoted delay was going to…
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AC - flight delayed in Lima
We were due to fly out of Lima on 10/5/18 at 01:30am on Air Canada (the flight was to Toronto and then onto London). We boarded the plane and sat waiting to take off but nothing happened. The capt announnced that there was a mechanical fault and they were working hard to fix it; the earliest we could leave was 5am if fault…
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Blue Air compensation issues
Hi all, We travelled Milan-Liverpool in Oct 2017. That flight was delayed by more than 7 hours due to a technical snag in the aircraft. Blue Air agreed to give compensation of 250 euros per pax by email in Jan 2018. They asked for certain documents to prove that the other 2 pax in the booking (my wife & son) authorised me…
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Small Planet Airlines - Compensation Offered
After 4 months of correspondence, using Resolver and contacting the CAA, Small Planets have responded to my claim. However, for a 3+ hours delay, they only offered 200 Euros per person (600 Euros in total). I have responded to say "no" and await their next move as we (I believe) are entitled to 1200 Euros....has anyone…
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Diverted flight & lost luggage, UK to Canada - Aer Lingus
Apologies if I’ve missed an Aer Lingus thread but I’ve searched and couldn’t find one. Sorry, it’s a long one! I flew with Aer Lingus from Glasgow to Dublin and then due to land in Toronto at 1615 Friday 4 May. We were delayed on the plane on Dublin for an hour otherwise we probably would’ve been fine. When we got to…
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Monarch refund due before administration never received
I have an email from the claims team at Monarch saying I am due to receive a cheque for a delayed flight from 2 years ago. I was due to receive this within 28 days however weeks later Monarch went bankrup. I never received my refund. Should Monarch have still sent the cheque despite going into administration? Is there an…
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Philippine Airlines
Hi, My family of 6 has had cancelled flight last Feb 2018 and the staff just asked me If I have been told about the cancellation which I said I wasn't, so we were taken straight to Ibis Hotel in London. We were re booked the next day which was 24hrs delayed. I was really stressed at the hotel because I have 2 autistic kids…
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Portuguese company threatening to sue me
Long story short. Ryanair delayed me 4 hours. Entitled to compensation. I ask a Portuguese company called aireclaim to help. They take 25% of the €250 compensation. Ryanair sent me the 250 direct and cut them out of the loop. Now they are demanding 66% of the money as I went behind their back, but they are willing to…
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Thomas Cook used JetBlue refusing compensation
Hi Looking for some help/advice. We booked flights with Thomas Cook Manchester to Barbados - return. Thomas Cook used a JetBlue flight ( we were not aware of that) from Barbados to connect with its own flight from JFK. JetBlue was late taking off due to taking on fuel and missing its slot - resulting in us missing…
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Company paid for flights...can I claim??
So today I was meant to be travelling early morning for work. Flight due to depart at 7am and land at 8:45am, under 1500km, UK domestic flight. Due to technical problems with the plane the flight was eventually cancelled. From what I gather it arrived last night with a fault, they shipped up a part and when it got fitted…
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Compensation missed connection separate ticket
On 19/1/18, I was due to travel from Edinburgh to Soch AER via Paris and Moscow SVO. My flight from Paris CGD to Moscow SVO AF 1844 was delayed by 2h 30 minutes, As a result I missed my connection (3rd flight) at 22.20 SU1130 from Moscow to Sochi AER. The flight was scheduled to arrive at 21.05 MSK but did not arrive until…
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Downgraded by airline after booking flight- compensation?
Hi all, Apologies if I'm posting this in the wrong section - it concerns a downgrade, rather than a delay. I fly to Australia regularly (2-3 times a year) and set up a couple of flight alerts for relevant time periods to keep an eye on prices. Yesterday I received an alert to say that the cost of a business class ticket on…
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Worth a claim or not
Reading on mse site and came across flight delay comp and remembered being delayed coming back from crete to leeds bradford in 2016 was given food vouchers which gave delay reason as late arrival of inbound aircraft put flight info into checker says delay was 3 hr 17 mins does anyone know if this is a valid claim flight…
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Connecting flight query
Hi all My partner and I recently flew with Qatar Airways, from London Heathrow to Colombo (Sri Lanka). Our first flight from LHR to Doha landed on time, but our second flight was delayed arriving in Colombo around 3.5 hours. As we bought these two flights on one ticket, with one booking reference, I had assumed that this…
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Advice for someone new to this
I have a couple of questions based on several flights my partner and/or I have taken. Firstly, my partner recently flew from Israel > Romania > UK. Her first flight from Israel to Romania (1800km) should have landed at 13.10 in Romania however she sent me her usual check-in on landing which was 16.40 Romanian time.…
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Paid in uk for flights for family in czech republic
Hi people I bought flight tickets for family, Prague to Manchester and return, so they could visit us here in UK. We were not flying ourselves. Can we claim for delay or do they have to claim from Czech Republic? Thanks!:)
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Multiple travellers question
Hi, my Ryanair flight back from Prague to Edinburgh was delayed by approx. 8 hours. My friend had made the booking for all of our group (12 people). Can we claim compensation individually or do we need the person who paid for all the flights to claim for all of us? Many thanks in advance for any help. The Ryanair site is…
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Flight Delay Compensation - Overpayment
Hello :) I claimed compensation for a flight that was delayed back in 2011. I followed the tips as suggested by Martin Lewis - I used Resolver and then this got passed onto CEDR to deal with. I lost count of how many times I chased but eventually after nearly 9 months, I got the compensation paid into my account. In…
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Are there compensation rights for delayed baggage reclaim at airports?
I was on a flight yesterday due into Stansted Airport at 23:40, but which landed at 01:00. However there was a huge delay waiting for the suitcase to arrive in baggage reclaim, which did not arrive until 02:50! As a result I missed the last coach of the night home so had to either wait until 07:30 for the next one or take…
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Wildcat Strikes
Just found this which was decided today. European Judges have today ruled in passengers’ favour at the highest court in the European Union, the Court of Justice, in a case worth tens of millions of pounds in compensation a year to passengers. The case relates to whether flight delays and cancellations caused by sudden…
