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Lightning strike at Stansted airport- compensation?
HI Our Ryanair flight has been cancelled this morning due to a lightning strike on Stansted Airport overnight damaging their refuelling system. Will we be entitled to compensation or does this fall under the "exceptional circumstances" / bad weather clause? Anyone have any experience...
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Cancelled flight-compensation from airline or via travel insurance
We had a flight cancelled on Friday night and were lucky to be able to rebook it ourselves for the following Sunday evening. We have travel insurance and flight cancellations are covered under our policy however I am not sure whether we are obliged to accept the airline's "compensation" figure (yet to be confirmed) or we…
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MSE News: Primera Air cancels transatlantic flights from Birmingham - your rights
New budget airline Primera Air has cancelled some of its transatlantic flights from Birmingham, affecting around 10,000 passengers...Read the full story: 'Primera Air cancels transatlantic flights from Birmingham - your rights' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Ferry Cancelled Twice
Sorry if this is in the wrong place but a search for ferry cancellation doesn't bring me any results. Anyway. We booked a holiday in France and our travel through Irish Ferries. Shortly before we were due to travel they told us our homeward bound ferry from France to Ireland was cancelled and the only alternative was to…
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Please put your query on the relevant airline thread
As the title suggest, please put your query on the relevant airline thread or the gneral compensation thread, rather tham making your own new thread. There have been at least 20 new personal threads in the padt week alone. Personal threads make navigation and searching difficult for all users. Ineveitably your thread will…
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Emirates Missed connection at DUBAI
GOD I am LIVID!!!, Emirates are refusing to payout compensation because they are hiding behind some loop hole about how their airport is outside the EU and my connecting flight was flying outside the EU, even thou it was the flight from BHX that caused the missed connection and me reaching my final destination a whole 17+…
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To Take a Refund or not To Take a Refund
When should you take a refund?
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FAQs to Flight Delay Compensation queries - please read before posting
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Historical Data for Flights
Hi All. I am about to claim some compensation for a cancelled flight on the 25/6/18 my return journey of my holiday from Prague, when I remembered that the outward journey on 15/6/18 was delayed. We arrived at our final destination 5hrs late but I'm not sure how late our actual Airport (Budapest) arrival was. I'm pretty…
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MSE News: Ryanair to speed up paying valid claims
Budget airline Ryanair has pledged to pay flight delay compensation to customers within 10 days, rather than its current 28 day target...Read the full story: 'Ryanair to speed up paying 'valid' flight delay claims' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Claudia Wegener v Royal Air Maroc SA
(Apologies if this has already been reported, but I could not find any references to it when I searched this board.) European Court of Justice, C-537/17 On 31 May 2018 the European Court of Justice (ECJ) issued a decision regarding the scope of Article 3(1)(a) of EC Regulation 261/2004. The Facts Claudia Wegener booked a…
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Primera Delayed Flight due to Flight colliding with another plane
Hello Martin Lewis, Myself and my friends recently booked a holiday via ‘On the Beach’. Going was great, everything was as it should be, however upon travelling home, things went very wrong. (please see e-mails of what happened below). The complaint we followed as per the flight operator, however (as per the below e-mails,…
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Missed transfer bus to hotel
Hi, I hope this is the right thread to join, I can't find this precise topic. My daughter and friend booked package to Spain last week. The flight to Barcelona was delayed 2hours 40min, so no compensation for that but can they claim €140 taxi they had to take in middle of night as desk shut and when they phoned they were…
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Royal Jordanian - Any successes?
Hi - I've contacted both RJ and CAA as on initial contact RJ did not respond to our email. Our flight for 4 people was delayed for 5+ hours for a technical fault meaning we are eligible for over £2k compensation. However RJ are not on the resolver tool and I've searched this site and they have not come up at all. I just…
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Blue Air - untraceable compensation
Hi all, Not sure if anyone has faced this scenario before. After a significant delay to our return flight Milan to Liverpool in Oct 2017, I claimed for compensation under the EU rules. After initially denying & then requesting lots of information repeatedly, Blue Air finally agreed to compensate me 250 Euros per passenger…
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Novair claim deny, external engine fault. Safety issue. Smells like bs
Hi does this smell like bs? I'm new to all of this and appreciate any help I can get. Regards We refer to your trip with booking number 180307-4930-00 and will with this regret that you got a dull end to your holiday due to flight delay on Novair's route NVR 324 from Zakynthos to Oslo. Ordinary departure time from…
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Post in relevant airline, not your own
Like is says above, please DO NOT post your own personal thread, use the relevant airline thread. You may have to scroll down a page or 2 to find it as so many people clutter up this board with their own threads.
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Compensation from Airport regarding a flight delay
The airline I'm claiming compensation from tells me the delay was due to a refuelling issue at Stansted airport. Does anyone know if there's a way to claim against the Airport?
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Have I got a right to compensation?
I took a flight from London Heathrow to Manila back in February via Kuwait. The flight was due to have a layover in Kuwait of around an hour, before flying to Manila. There was a slight delay at Heathrow, but when I arrived in Kuwait we were delayed by 7 hours. I did not miss my connection, but the connection was delayed.…
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Kiev flights cancelled
Hi there -I’m new to this site & looking for advice please. Son and husband were booked to go to Kiev for Champions League final flying out from Liverpool on 26th May returning next day. Flights were £950 return each. They both had match tickets. They were told by text on afternoon of Thursday 24th that flight was…
