Thomas cook compensation 27 May 2019 at 6:51PM in Flight delay compensation 4 replies 546 views

Pauleenw

Hi, we were booked on a return flight from spain to the Uk. A few days before our return our travel agents emailed to say flight had changed to a full 24 hours later. After several hours of frantic phone calls our travel agent managed to get us onto a flight with a different courier. We couldn't stay on due to disability, medication, travel insurance cover, car on car park, mobility scooter hire and no availability at our accomodation. I am awaiting details of why the flight changed so dramatically. Do I have a case for 'delayed flight' compensation? Thanks

mattyprice4004

How long were you actually delayed for in the end?

Pauleenw

We would have been delayed 24 hours had I not taken steps to secure a flight with a different airline, bit of a 'grey area' this one

Caz3121

Pauleenw wrote: »

We would have been delayed 24 hours had I not taken steps to secure a flight with a different airline, bit of a 'grey area' this one

how long were you actually delayed?

jpsartre

You'll need to post the exact timings (departure + arrival) of your original flight vs the timings of the flight you took instead. If you paid for the alternative flight yourself (it sounds like you didn't?) you are most likely entitled to a refund of this.