Vueling diverted us to Barcelona

Cerij

How do I go about compensation. Flight to Alicante was diverted last minute mid air, to Barcelona. We waited in Barcelona airport for 6 hours for a bus which then took another 7 hours to reach Benidorm. It was a nightmare. No one knew what was going on at Barcelona. No reps to direct 300 people. There was so many people frustrated shouting rowing & kicking off. It was just awful.

Caz3121

what was the reason for the diversion? Airlines tend not to divert by choice as it causes an absolute nightmare for them.

Cerij

Was cause by a small plane emergency landing! Alicante airport closed for few hours

k3lvc

Cerij wrote: »

No reps to direct 300 people. There was so many people frustrated shouting rowing & kicking off. It was just awful.

More interested in how they managed to fit 300 people on one of their planes when biggest they have seat around 220 :rotfl:

Caz3121

If the airport was closed there was not a lot the airline could do. I would expect an eu261 claim to be rejected but worth checking euclaim and bottonline for their view. Does your travel insurance cover delays?

The_Fat_Controller

Sounds completely like "exceptional circumstances"

A plane load of people turning up unexpectedly at any airport is going to be a logistics nightmare for any company.

You just cannot "magic" transport out of thin air, they did get you to your destination, albeit with a serious delay.

As above, travel insurance may cover it.

Tyzap

It would undoubtedly be classed as an Extraordinary Circumstance (EC). But they would fail the 'all reasonable measures' test imo as they took 13 hours to transport the passengers to their destination.

The airport was was only closed for 2.5 to 3hrs, plus, most airlines diverted to an airport much closer to Alicante, such as Valencia.

Cerij

It’s wasn’t just our plane lol! Plane from Manchester & Amsterdam :rotfl::j