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Eurowings Flight delayed/cancelled

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After some advice please (apologises if in the wrong area)

A mate was/is at Alicante airport this morning (3/6/19) for a flight to Dussledorf then to Manchester

The flight was scheduled for 09:45 departure, it was delayed several times until 14:20 before being cancelled at about 15:40

Now is where the advice/help is required
Despite efforts to contact Eurowings via phone or Skype with little success
And with no actual airline desk just servisair to assist for onward flight assistance back to the UK

My mate has booked his own Easyjet direct flight back to liverpool tonight at 23.35

So he has been at Alicante airport since 07.00 for a 09.45 flight

Where does he stand with Eurowings compensation for his flight home


Also from what I've been told the crew boarded the flight but a shirt while later it was cancelled

There is talk of the original flight being diverted to Barcelona due to a medical emergency, so I'm guessing g the crew may have run out of hours

He also needs to be home tomorrow for work so after being left in the airport for the best over 5 hours with little or no assistance, he's sorted his own flight home

Any advice please would be appreciated

Thanks

Comments

  • legal_magpie
    legal_magpie Posts: 1,194 Forumite
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    He should claim compensation and reimbursement of his new ticket and any other reasonable expenses. They have a website and he can claim there.
  • bignred05
    bignred05 Posts: 1,209 Forumite
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    He should claim compensation and reimbursement of his new ticket and any other reasonable expenses. They have a website and he can claim there.


    Where does he stand in as much as he got his own flight home
    And not any Eurowings possible hotel (very little contact from them all day) and not their flight the next day assuming this was later sorted

    Very little assistance offered from the servisair desk at Alicante
  • Justice13075
    Justice13075 Posts: 2,008 Forumite
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    Put his cancelled flight details into bottonline and euclaim and see what they say
  • bignred05
    bignred05 Posts: 1,209 Forumite
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    Eurowings have refunded the cost of the flight now to my mate

    stating no compensation is due as it was a medical emergency

    The emergency was the result in the inward bound flight delay
    I'm assuming the crews hours could be the result of the cancellation

    although the plane was air side several hours before the cancellation was confirmed

    any advice please
  • Caz3121
    Caz3121 Posts: 15,569 Forumite
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    what did bottonline and euclaim show?
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