Jet 2 Flight Delay Query

I claimed for compensation due to my flight from Dalaman to Manchester in September being delayed for 2 whole days.

I have received a reply saying the original delay was due to the aircraft being late into Dalaman (from the UK)whilst operating the preceding rotation which was due to an engineering issue and a medical emergency on board. They calculated this delay at 2 hours 39 however due to the medical offload being an extraordinary delay then they counted it as 1 hour 44 mins.

On the way into Dalaman the flight was diverted to Bodrum due to a severe thunderstorm. Once it did finally land in Dalaman the crew had to undergo a minimum period of rest. The airline are saying all the above is due to ‘extraordinary circumstances’ and therefore no compensation is due.

Is this correct as all the above happened on a flight I was not booked on, it just delayed the return journey to Manchester which was my actual flight?
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Comments

  • Grey_Critic
    Grey_Critic Posts: 1,324
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    The flight has to be delayed for 3 hours for a claim to succeed.
  • jpsartre
    jpsartre Posts: 4,085
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    Put your flight details into EU Claims flight checker and see what they say. Without knowing the exact timings of everything it's hard to advice. Normally a diversion due to thunderstorms would be extraordinary but if Jet2 left you stranded in Dalaman for 48 hours you might be able to argue that they didn't take reasonable steps to get you home as quick as possible.
  • Justice13075
    Justice13075 Posts: 2,008
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    Also put your flight details into bottonline
  • Kev100
    Kev100 Posts: 13
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    Just put them into bottonline and says due 400 euros compensation. Easier using them or pursuing it on my own?
  • jpsartre
    jpsartre Posts: 4,085
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    Kev100 wrote: »
    Just put them into bottonline and says due 400 euros compensation.


    That means nothing, Bott's flight checker never gives a negative result. What does EU Claim say?
  • Kev100 wrote: »
    Just put them into bottonline and says due 400 euros compensation. Easier using them or pursuing it on my own?
    Follow the good advice given thus far.

    The answer to the above question is that it is easier to let Botts pursue it by a long chalk, but they take a big chunk of the compensation. Doing it for yourself also makes you get skills which you can use in other situations. Download Vauban's guide (google), read it, and see how you feel.
  • Justice13075
    Justice13075 Posts: 2,008
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    Not for the first time jpsatre you are wrong. I have had it before where Bott has said no compensation due. Why do you bother to post if you cannot be balanced with your contribution.
  • jpsartre
    jpsartre Posts: 4,085
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    I have had it before where Bott has said no compensation due.


    I've never seen that and as I mentioned in another thread, I've had claims dropped by Bott that are still showing as claimable years after the fact. Even if negative results exist, I think it's fair to say that Bott's flight checker isn't a reliable indicator of anything. Of course, that has nothing at all to with whether or not the OP has a valid claim.
  • Grey_Critic
    Grey_Critic Posts: 1,324
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    You could also use Resolver which comes highly recommended on Money Saving Expert – what is more it costs nothing and you keep 100% of any compensation. Why pay someone else when you can get it for FREE.


    Just search the site for details.
  • Kev100
    Kev100 Posts: 13
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    Thanks for this info.
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