Where to start 17 February 2020 at 1:21PM in Flight delay compensation 1 reply 31 views

clarkelloyd

I’ve read the notes but unsure where to start, who to claim from or which reason to claim. I did take out a basic insurance policy which says £300 limit for delay plus there’s an excess - we were booked to fly B’ham to Dublin 8am last Sunday 9th  and got there at 6am and although the weather was awful our flight was showing on time right up til 8am then it changed to a different time at noon then delayed. Staff didn’t know what was going on and as I had booked disabled assistance just to and from the gate I had a wheelchair & we were sent to almost on the tarmac for ages and it was freezing then sent back upstairs but no one knew what was happening and we didn’t see the person again who had said she would get us hot drinks and look after us- then we heard from others that the plane coming in which we were supposed to have got on couldn’t land - finally someone came & said we would be taken by coach to Manchester where it had been sent to. Then couldn’t get any other information. We couldn’t get food although we asked for vouchers and didn’t hear anything & as we didn’t know how long the coaches would be we couldn’t move in case they came. We had no information, so we waited in groups at the airport entrances with people taking it in turns to run out in the rain each time a coach pulled up. My husband bought a bottle of water so I could take some tablets. Eventually we got to Manchester and we were treated appallingly. I had booked and had a wheelchair but obviously had not booked the service at Manchester. We were all sent to several different areas then told we had to go to have new boarding passes and pay for them. Then sent somewhere else then told eventually we didn’t need new ones. Then we had to go through security all over again so they took the bottle of water off me and I had to take clothing off down to a vest and leggings. We were all shouted at by staff in every area we went in. Every one of us were polite despite how we were all feeling apart from one instance.  No one knew if we had a flight or what time it was so once through security we all had to go to queue at the gate for a really long time. We were eventually given a reference email from Ryanair which said we were 7 1/2 hours late - but then had a 3 hour drive to Wexford. The first thing we ate all day was at 9pm. I had not flown for 15 years or been to Ireland for 7 years but had gone to visit my dad who has only a few weeks to live. We could only go for 2 1/2 days and we missed the first day with him. My sister and niece were waiting for us at Dublin airport for 8 hours. Sorry for lengthy post but It is only if we can get compensation that we will be able afford to go over again so any help would really be appreciated

Caz3121

in the case of delays outside the airline's control (weather, ATC etc) compensation does not apply
EU261 duty of care does apply and whilst not provided with refreshments etc during the delay, you would be entitled to reimbursement of any refreshments you purchased (although it sounds like that was just some water) there is a claim form for expenses on the Ryanair website - https://eu261compensationclaims.ryanair.com