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MSE News: Annual energy statements 'not working'
This is the discussion thread for the following MSE News Story: "Just 37% of households say they have received an annual bill, introduced last year under compulsory new rules ..." Read the full story: Annual energy statements 'not working'
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Paying too much?? Dual 5 bed
My gas /electric supplier atlantic live in 5 bedroom 2 bath victorian house....pay 160 per month gas 113 electric... Can anyone compare are we paying too much????
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npower missed appointments
npower have missed three appointments to change the battery in the gas meter they have been going to the wrong address after missing two appointments a letter was put through my door it was addressed to a property further up the road I advised npower of the mistake and they made another appointment and went to the other…
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can i get a refund on a pre-paid card
A friend rented a flat and had to leave before her tenancy expired. She paid gas and electric by pre-paid card and put quite a bit of money onto the cards. Having left the flat early and not used any gas or electric can she get a refund?
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Who is responsible for connecting tails to meter?
Just had night storage heating fitted. My sparky told me to ask the supplier to fit the tails to the meter as he is not allowed. Ring supplier, they say it is not their job, it is private electrician's job. How am I supposed to get heating?! Who is wrong and who is right, and what can I do to convince one of them to wire…
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High Gas Bill - Help!
Hi, I really need some help and advice on how to deal with a gas bill I have just received of £659.61 in debit. I switched from Npower to Utility Warehouse in January 07 and the opening meter reading was 2117 (I have checked and Npower have only billed me to this reading also) and the latest reading was on 03.01.08 at 3503…
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Fixed tariff ending, HELP!
Currently we are with E-on on Fix online 6, current bill @ £675 a year. Units 3614 kWh Electricity, 9922 kWh Gas. Mum can get the Age UK Price Protection tariff with E-on but it will work out nearly £200 more expensive. (I don't see how that is meant to benefit pensioners) How volatile are energy prices going to be this…
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Npower - Hmm!
Only just moved over to npower for my gas and not 100% happy already or maybe its just me. I like to supply my meter readings online and always have done with past suppliers who have the online account facility. (I thought all suppliers were doing this as a matter of course). My mistake though, I have finally today been…
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whaTS THE AVERAGE MONTHLY GAS BILL COSTING PEOPLE?
I am asking because i am trying to work out if the system of using gas bottle i am now on is actually cheaper or not?before me and my ex split his friend who is gas safe registered had our meter removed and installed propare bottles to work our hot water and cooker i use solid fule for the fire which heats the whole house…
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sparkengery anyone else use these?
We have just moved into our flat and our agent has moved us to sparkenegry. We are in prepayment meters :( Just been looking at there tarriff which is the only place they mention prepayment and they charge £40 for a replacement meter card. Is that normal? For their monthly tarriffs they mention £50 for meter installation,…
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Scottish Power price rise bills - those leaving
A quick point to those of you that elected to leave Scottish Power [and sent/indicated by letter/email] indicating you did not accept the new price increase announced on 25th November 2010 [as you are permitted to do; as regulated by OFGEM]. Scottish Power sent me bills since this date that used the new prices, although…
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Third Party Dispute
I have been trying to sort out my final bill with EON energy and now they are said I'm in a third party dispute. I split up with my husband over a year ago and due to his violent and threatening behaviour I could not go back to the house to get the gas and electicity readings which were in my name. EON said that was fine…
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High electric use!!
Morning all :) I have read that the average electric use for a studio/1 bed flat is between 9-12 kWh I was shocked as on checking my meter I am using 34 kWh a day! The flat is rented and I think it is the old electric central heating unit that zapping all the power. Anything I can do (other than not use it)? Would my…
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How can we fight the price hikes
Hi im new to this and its probably been posted before but is there anything Joe Public can do to fight the constant rises in utility bills etc.?
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very unexpected from debt collector
Today we received a very unexpected letter from a debt collector on behalf of Powergen saying we have to pay them nearly £500. We are certain that we do not owe this money. Back in spring/summer of 2006 we received a bill from Powergen for nearly £700 which came as a shock to say the least. At the time we were paying a set…
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Eon, Simplyswitch, and how it doesnt always work
I thought I'd share my experience of how Eon did not cooperate with SimplySwitch so I ended up with no Amazon vouchers. I had never switched, was on standard Southern Electric and British Gas so following advice here I chose to switch to Eon Fixonline 9. On 22/12/10 SimplySwitch told me EON had declined my application…
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gas installation quotes
I recently phoned BG for a quote on installing a gas pipline and a meter which they returned with the value of £609.33. I'm aware it's SGN that install the gas pipeline for BG therefore I also applied for a quote directly from SGN online which came to £520.00. Can I get a gas meter installed for less than £89.33 or should…
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Switching - help!
I think I'm probably being a bit stupid, but here goes... (I don't usually have any trouble switching my gas & electricity, I do it semi-regularly) I got a letter from EDF today saying they were putting me on their standard tariff next month as my online saver v5 one has ended. I assume that's not going to be a favourable…
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Utility Credit
Hi guys - first post for me here I have checked my online utility accounts and found all my payments since Jan 2009 have been marked as "Charges refunded" - credited to my account with my DD payments giving me a total credit of over £1400 I have asked for a refund - don't expect I'll get it buts whats my chances ?…
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eon recent price increase
Hello everyone, I have only just joined the forum and this is my first post, so I hope I have done everything correctly. I have only been an eon customer since October 2010 and the recent price increase, although not entirely unexpected, was nonetheless most unwelcome. What I was particularly shocked by was the real amount…