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Changing Supplier
Hi, We have arrears with one utilities company in my name and want to switch to another, as they have a much better deal, complication is we are going to declare bankruptcy next month, and want to start with a new company with a zero balance and no bad feelings, and hopefully no pre payment meter! Our current provider has…
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Free Insulation
Any existing dual fuel customers with British Gas can apply for a choice of either free loft insulation or free cavity wall insulation. To apply visit the website: http://www.britishgas.co.uk/freeinsulation
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Scottish Power scam?
Got a letter today (addressed to Occupier) from Scottish Power saying that they are my electricity supplier and enclosed a form for me to give details of name, direct debit details etc. etc.. Thing is I have been a Scottish Hydro customer for years. Is this some underhand scam trying to make me change suppliers? By the…
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NPower Homecare Complaint
Hi, just after some advice please. I had an NPower Gas Engineer visit my property to inspect and service my boiler. The boiler was working fine before he attended. The day after the service, my boiler broke down, the Homecare advisor told me I would have to wait 5 days for an engineer to attend. This was the week where the…
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how much?!
Hi Could anyone help me? I'm trying to figure out how much gas, electric and water has gone up in the past two years as a percentage, not actual consumptions and because I've been good and keep switching, I can't tell off my bills? I need to do big sums for work tomorrow so thought I might ask the experts! Thanks in…
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Overpayments
I am a dual-fuel customer with Eon on the " E.ON FixOnline 8 " tariff. I believe it ends in July. Is it possible to 'overpay' to benefit from the lower rates. ie. input a higher meter reading than I have actually used to save money when I have to move to a new tariff which may have a higher per unit cost. thank you for…
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Fixed Deal Ending - Atlantic
Hi My fixed online deal with Atlantic for my gas and elecricity is ending on 31.3.11 and I have received a mailing to advise thereafter i will change tariff. Speaking to the company the best deal they can offer is GO direct 5. I know there is a £35 early exit penalty fee if i move before my deal ends and as I pay by direct…
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overcharging gas meter
I have just read a article about gas meter's that have been over-regestering. they have just changed my meter, is there any way of knowing if my meter was affected and how can I claim now??
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Can Somebody Help Please?
Hi Guys, I am with Scottish Power for electricity and i am on their "Standard Plan" which i understand not to be very cost efficient?. I had my meter read the other day and although i am only £10 in debit with them they want to put my direct debit up from £30 per month to a whopping £57 per month!. Last year my annual…
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gas winter fuel costs
i received a letter this morning from british gas saying that i would be getting a £50 credit on my meter next time i top up my prepayment card, i topped up later today yes there it was £50 so if you are an essentials customer with british gas you should be getting a credit too :j
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claireuzzell
Scottish Power I received an email at the end of January saying my charges for Gas and Electricity are going up by 2% and 9% respectively. I do not have a problem with this as such as I am not on a fixed tariff, but I do object to these cahrges being back dated to the end November. Can Scottish Power backdate charges?…
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Nectar points or £41.
My brother is coming to the end of his fixed tariff and the best deal he can get is with EDF at £1063. BG is £41 more expensive and he will get nectar points, he already has a nectar card but will the nectar points be worth £41? BG £1105 plus nectar points. I am doing this for him as he does not have an internet connection
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British Gas homecare (boiler flush)
I have had an engineer out today as we are not getting hot water (only warm) he all but condemned our boiler due to its age. He said that the heat exchanger is scaled up and this is preventing heat exchange to take place , however after he left I googled the problem and found something called power flushing that removes…
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British Gas raid my account>
Yesterday my boiler was leaking, had the homecover so called British Gas. Explained to the call centre the problem and gave cover details. they told me I was no longer covered for repairs after 1st year by was covered on inspection when it broke down.I Was asked for my card details??? I asked why the needed that? They said…
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what is going on with British Gas and the condeming of boilers
What on earth is going on with British Gas and how they are condeming boilers even though they have been passed the year before and the year before that etc., My parent had their usual service this year, they pay for the home care product and this is part of the service. Same people who have been before have suddenly…
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Faulty gas meter??
I've been corresponding with British Gas for about a year as I'm convinced my gas meter is faulty but they want £60 before they'll come and look at it - and will only return that if it's proved faulty. The flat's been empty during that time with no heating on and only a pilot light yet the bills are much higher than I'd…
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help - switching
Hi , after 6 longs years with N.Power we finally changed using the comparison website. It said that switching now would save us about £400 per year so switched to E-on. It took about 4 weeks to sort but finally got the direct debit set up and they took the first amount in Jan this year. Then we got a letter saying that…
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Please help gas bill confusion
I moved into a new home in December 2010 and have just received my first gas bill. It was higher than expected and when i compared to my previous bill it was worked out totally different. It transpires that i have an imperial meter being charged in cubic feet. I am totally confused as looking online it says they times the…
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Faulty Electric Prepayment Meter
My meter had been working fine until 2 weeks ago. The usual charge I have had in the coldest time is about £5 per day. I have storage heaters and Economy 7. Now we put £50 on 1 Feb, a Monday, and on the Saturday the electric went off. That makes £10 per day. And this is after I have turned down the heaters as the weather…
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Buying first home - which proiders should I go for?
Hi everyone I'm about to move into my first home (once solicitors finish their job) and don't really know where to begin regarding utilities, namely gas an electric. is it the best idea to shop around for the best deal? Or stick with the better know providers (British Gas, etc). I've heard a few stories about people…