claireuzzell

claireuzzell

Scottish Power
I received an email at the end of January saying my charges for Gas and Electricity are going up by 2% and 9% respectively. I do not have a problem with this as such as I am not on a fixed tariff, but I do object to these cahrges being back dated to the end November. Can Scottish Power backdate charges?

Claire

energy99

Yes because the price raise was announced on 18th November 2010 and took effective from 25th November 2010.


Hope this helps.

zagfles

claireuzzell wrote: »

Scottish Power
I received an email at the end of January saying my charges for Gas and Electricity are going up by 2% and 9% respectively. I do not have a problem with this as such as I am not on a fixed tariff, but I do object to these cahrges being back dated to the end November. Can Scottish Power backdate charges?

Claire

Yes I think they can backdate price increases 65 days but you can then reject the increase and tell them you're switching supplier and then they have to charge you the old price till the switch is done. That's how I understand it anyway - see http://www.bbc.co.uk/news/business-11442503 which talks about proposed new rules but mentions the current ones as well.

KimYeovil

You only have two weeks to reject the increase. As such you are too late - if you decide to switch you have missed out on about four months (including very cold winter months) on the cheaper prices.

You should still contact them (by email) today to reject the price just in case they let you through (whether or not you eventually decide to switch.)