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BG increase in DD - anyone had similar problems??
I have today received a new bill from BG for gas only. Due to the cold weather before and over xmas, having been in credit for quite a while, I have now obviously gone into debit. I pay by DD and have been paying £29.00 a month for at least the last 6 months. Before that it was £57.00. My latest bill has increased these to…
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Bizarre British Gas Statement
I'm on a websaver tariff with British Gas and something very odd has happened with my bill this month and I need some advice on what to do. To give some background to this, we moved into the property on the 1st October 2006. In 2007 I discovered that the meter that was assigned to our flat was actually not our meter. After…
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Find a Gas Safe Engineer here!
Simply click on this link - GAS SAFE ENGINEER, then enter your post code. Fortyfoot
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electric Meter has never worked
Hi, I moved into this house last sept 2010 and we called edf to give our meter readings. We pay via a fixed rate monthly direct debit of £40 (based on house size). We've had a couple of meter readings already. I only just realised in feb however (yes I know its been four months :o ) that our electric bill was showing £160…
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Southern knocked on door to tell me cheapest option?
just had a young girl knocking on my door. She was from Southern Electric and was calling me I should swap to online saver 4 (like she just has!) as it's their newest and cheapest tarrif. Is this really the case. I'm wondering why they want everyone to swap to this option? If this is the cheapest option why can't they just…
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Swalec wont give me a proper bill!
I applied to switch suppliers at the beginning of December and in January everything was switched to my new suppliers, I gave them my meter readings and they were to pass them on to Swalec. On the 20th Jan I had an email to say my final bills were ready to view online and I obviously wanted to check the meter readings were…
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EDF Customer Relations
I waited 10 days for this reply :shocked: My Email Dear Sir/Madam I have now been an EDF customer since late november 2010 and I still cannot gain access to my online account. People I know who have joined EDF after me have access to this facility what is the reason for this ? . I have asked on numerous occasions for this…
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Paying for someone elses electricity
I live in a rented flat that is supplied with electricity only. Last winter I was hit with electricity bills that seemed extraordinarily high £850 for 3 months for one of them even though I was very strict with the amount of heating I used. I ended up paying as the units used matched up with my meter read. Once paid I…
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Gas and Electricity Confusion
Hi All I submitted my gas and electric readings to british gas this week and have had both bills come through, I know nothing really about different services and am on the standard tarriff for both, would i benefit from one of their duel fuel things and if i move to another tarriff does that mean im tied to it for 12…
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Advice on replacing oil with electric heating
I live in rural Scotland with no mains gas so like a lot of people here I heat my house with oil. Given the recent price rises (I'm expecting a delivery next week but have no idea what it will cost) and the likelihood of prices staying high, not to mention difficulty of actually getting any oil delivered in bad weather, I…
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Npower and Energy Ombudsman
I have been browsing this board and I see that a lot of posts here relate to Npower. I've been fighting with that institution since June last year and recently sent a complaint to Energy Ombudsman. The complaint originally refers to the amount that was charged in error for utilities used in a property that I have vacated…
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Old Southern Electric Bill
Hi, just received a phone call from Southern Electric who claim that I didn't pay a bill for £38 from November 2009 (yes 2009). I changed supplier in that month and the bill was the final bill, which as far as i can remember was paid. Move out of property in July 2010 having never received any red letter warning letters…
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Unable to pay electricity bill for 30 days
I have just received my gas and electricity bill from British Gas. Gas bill was £300 and my electricity bill was £100. I could afford to pay my gas bill now but, as for the electricity, that has to wait until I'm paid on the 17th March. I explained this to British Gas and they said something regarding 28 days. They said…
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Disgusted with Scottish Power
I moved to Scottish Power in September and was quite happy with there service, although I was a bit worried about the fact I was sort of tied in by charges of £50+ if I move before this October. Amazingly I have just been notified - 9th Feb. that they are putting up their prices from 25th November last year ! Bit late to…
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Yearly gas usage. Kwh. Opinions please
Just been on the phone to my gas supplier find out my kwh year gas usage and she said it was 54447 Now this seems a lot to me but I dont really know so was wondering if anyone can give me their opinion Please We have a large 4 bed house built in 1928 Gas on the hob 1 gas fire ( that I hardly ever use because we have a real…
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MSE News: Annual energy statements 'not working'
This is the discussion thread for the following MSE News Story: "Just 37% of households say they have received an annual bill, introduced last year under compulsory new rules ..." Read the full story: Annual energy statements 'not working'
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Paying too much?? Dual 5 bed
My gas /electric supplier atlantic live in 5 bedroom 2 bath victorian house....pay 160 per month gas 113 electric... Can anyone compare are we paying too much????
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npower missed appointments
npower have missed three appointments to change the battery in the gas meter they have been going to the wrong address after missing two appointments a letter was put through my door it was addressed to a property further up the road I advised npower of the mistake and they made another appointment and went to the other…
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can i get a refund on a pre-paid card
A friend rented a flat and had to leave before her tenancy expired. She paid gas and electric by pre-paid card and put quite a bit of money onto the cards. Having left the flat early and not used any gas or electric can she get a refund?
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Who is responsible for connecting tails to meter?
Just had night storage heating fitted. My sparky told me to ask the supplier to fit the tails to the meter as he is not allowed. Ring supplier, they say it is not their job, it is private electrician's job. How am I supposed to get heating?! Who is wrong and who is right, and what can I do to convince one of them to wire…