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EDF Customer Relations

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Gerrard_8_lfc
Gerrard_8_lfc Posts: 794 Forumite
in Energy
I waited 10 days for this reply :shocked:

My Email

Dear Sir/Madam

I have now been an EDF customer since late november 2010 and I still cannot gain access to my online account. People I know who have joined EDF after me have access to this facility what is the reason for this ? . I have asked on numerous occasions for this to be resolved and to date still has not. I have never had this problem with any other supplier so I would ask that this is resolved promptly.

EDF Reply

Thank you for your email received 07 February 2011.

At present we are still in the process of updating our systems which is resulting is some customers being unable to access their online accounts, this should be resolved shortly. Please accept my sincere apologies for the inconvenience caused by this matter.

If you require any further assistance please do not hesitate to contact us on 0800 096 9000.

Kind regards

Customer Services
EDF Energy

Is it me or does that not answer my question at all :rotfl:

It fails me to why a company does a major overhaul of there IT systems while in the process of Major Acquisitions Campaign. They have now sent me a letter today to add insult to injury asking me to submit my meter reads online because a bill is due soon :rotfl:

I can't see many customers sticking around when this OS7 finishes imo.
His Heart Proved He Was A Red
Suarez, Suarez
We Bought The Lad From Amsterdam
We Know He's Not a Chelsea Fan.
Fernando Torres = El Judas

Comments

  • jd87
    jd87 Posts: 2,345 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
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    They gave you a phone number. Ring it?
  • Gerrard_8_lfc
    Gerrard_8_lfc Posts: 794 Forumite
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    jd87 wrote: »
    They gave you a phone number. Ring it?


    Its just there customer service number that blame this super computer.
    His Heart Proved He Was A Red
    Suarez, Suarez
    We Bought The Lad From Amsterdam
    We Know He's Not a Chelsea Fan.
    Fernando Torres = El Judas
  • rockin_plumber
    rockin_plumber Posts: 689 Forumite
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    jd87 wrote: »
    They gave you a phone number. Ring it?


    And you can have the delights of listening to the hold music for over 30 minutes :mad:
  • moonrakerz
    moonrakerz Posts: 8,650 Forumite
    First Anniversary Combo Breaker First Post
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    rockin_plumber wrote: »
    And you can have the delights of listening to the hold music for over 30 minutes :mad:

    Actually - I rang this bunch of incompetents (again !) this morning and the phone was answered instantly :) the time before, it was 23 mins :(
  • vroombroom
    vroombroom Posts: 1,117 Forumite
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    do you not ever feel sorry for the 'incompetent' on the other end of the phone that has to speak to you?
    :j:jOur gorgeous baby boy born 2nd May 2011 - 12 days overdue!!:j:j
  • moonrakerz
    moonrakerz Posts: 8,650 Forumite
    First Anniversary Combo Breaker First Post
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    vroombroom wrote: »
    do you not ever feel sorry for the 'incompetent' on the other end of the phone that has to speak to you?

    No, I always speak nicely to them (VERY difficult at times!). If the company did its job properly they wouldn't have to speak to me.
  • moonrakerz
    moonrakerz Posts: 8,650 Forumite
    First Anniversary Combo Breaker First Post
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    vroombroom wrote: »
    do you not ever feel sorry for the 'incompetent' on the other end of the phone that has to speak to you?

    Actually, having read (a bit of) this - NO !

    http://forums.moneysavingexpert.com/showthread.php?t=2910520

    18 pages of it
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