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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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Ex Shell customers
Octopus had any decency they’d waive the Shell tariff exit fees as a kind gesture as we’re in the middle of a cost of living crisis. Who would stay with Octopus after September if they won’t waive the exit fee? They could lose a lot of ex-Shell customers who are paying more than existing Octopus customers. Octopus dropped…
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British Gas didn't apply the tariff agreed
Back in January we switched to British Gas to take advantage of their EV rate (with cheaper overnight electricity midnight to 5am). We finally got a bill from them and it turns out they have been charging us at their standard rate. With the EV rate both the off peak and peak rate should have been less than the std rate…
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UK NRG Ltd- HELP, WHAT DO I DO?
Hi, I have seen some threads about NRG Corp and don't know if it is the same company. It appears I have fallen into the scam of UK NRG Ltd, who said they were authorized by Scottish Gas. They have renewed our church contract and estimated our annual gas use as 25000 kWh, this is 50 years worth of gas. I don't understand…
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Outfox the market
On the mse comparison site they don’t give a service rating for Outfox the market. Based on actual readings they’re £30 a month cheaper than our SVR with Sainsbury’s for a 12 mth fix with no exit charges. Just wondering if they’re ok? Plus do they hassle you to get a smart meter? I can’t find it being a condition anywhere.…
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Debt arising from supplier's failure to install prepayment meter
Hi all, Someone I am working with has around £5000 debt on her gas account with British Gas. On moving into her property around 4 years ago she had a credit meter but requested that a prepayment meter be installed as she found those easier for budgeting. Unfortunately this was during covid, and no appointment was made to…
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ECO4 complaint and rights
Hi all I've just had internal wall insulation done on my house through ECO4 Flex. The installer, a local contractor, turned up at my house with only a vague idea of a plan. He showed e the 'plan' he'd been sent by the ECO4 company, and it looked like a child's drawing. The process so far has been nightmarish, and I have…
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The Energy Ombudsman's Compensation System
Hello Everyone, I thought it would be beneficial to shed some light on the Energy Ombudsman's approach to awarding compensation, especially for those who may be seeking resolution for their disputes through them. Firstly, the Energy Ombudsman often states that they compare your case to other cases to determine the amount…
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Why can we not enjoy the Sainsburys Eon 24month Smooth Renew v6 Tariff, which would save me £420 pa
Sainsbury seem to operate an Elite Invitation only Energy Tariff, that seems contrary to offering all Customers a fair deal...Why ?
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Accidentally signed up to 2 business electricity contracts - Help!
Wondering if anyone can give any advice. I signed up to an electricity supply contract last August 2021 to start the supply this August 2022 through an Energy broker. They got the start dates mixed up with our new and current suppliers which led to a whole load of hassle and our current suppliers kept send letters of…
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Help needed with my situation with EON Next
Hi, I seem to be facing some challenges right now with EON Next and would appreciate some other perspectives to help me out as I’m not sure if I’m just long in the tooth here and need to get my head out the sand to take action on this. A bit of context, towards the end of last year I cancelled my direct debit after they…
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Edf Accounting Errors / madness
Having a problems with edf Writing on behalf of pensioner on reduced income Traced it back to an estimated Bill that jumped the debit from around 600 To 1829 oct 22 to jan 23 (108 days) Around 4.4k for the year going forward Believe it or not on or around April the 1st The 1828.99 has remained the outstanding balance .…
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Gas Smart Meter
In 2021 Shell installed a smart meter for electricity but not gas. This was due to the gas meter being in the garage so the signal would, apparently, not be strong enough. The engineer intimated that future gas smart meters may have stronger signals. Recently moved to Octopus so sent a message asking if they could install…
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Electric meter repair delaying access to council house
My dd is waiting for the keys to her council house. Electricity supplier are ignoring local authority repeated requests to repair meter and reconnect supply. Supply needed to test new heating system/boiler. Apparently c.30 council homes across our local authority in same position. People desperate for homes but unable to…
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British Gas really don’t want to talk to their customers.
Just moved into our new house which I was told was supplied by BG, however when I went to put our details on their website it told me they did not currently supply this house (bungalow built on what was someone’s back garden 6 years ago). Went to the check your supplier website which said E-on Next was the supplier so I…
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British Gas complaints
In September /October23 I was informed my gas account was migrating to new system.My gas estimation was going from 14000 kWh per year to 143000 kWh.After months of contacting British Gas and complaining and being told it’s only an estimate.Going forward to March 24 I changed to Octopus Energy who immediately asked for a…
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Best electricity tariff for grade 1 listed home - complex meter
Hi all, we live in a grade 1 listed cottage with a complex electricity only meter. We have a day and night rate. We're currently with EDF but our electricity bills in the winter are over £300 and we don't use the storage heaters in the cottage. We have one new oil filled standalone radiator that we use (it's quite new so…
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Changing elec/ gas supplier
Hi I am with octopus 12 month dec deal. I am not sure it’s best to move to another supplier? Fee to leave is £150. I am paying £190 a month. Any advise please
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Changing gas amounts
Have just been checking my british gas app info....which I do weekly and have just noticed, despite my last bill being based on actual meter readings....the app info has quadrupled the gas figure.for that sane period...this just seems to have happened in last few days I've trued to contact but gave up and sent question to…
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Octopus Smart meter?
Hi, I have been using a SMET1 dumb meter for a few years now, I read my meter every month and use my online account to input the details. I logged in today and a message came up saying I could book a convenient day to replace my old smart meters. Can anyone tell me if the Octopus app will work on my chromebook as I don't…