Changing gas amounts

LJ1

Have just been checking my british gas app info....which I do weekly and have just noticed,  despite my last bill being based on actual meter readings....the app info has quadrupled the gas figure.for that sane period...this just seems to have happened in last few days  I've trued to contact but gave up and sent question to them via the app contact us route.     If I've paid a bill based on actual meter readings where do I stand if they change amounts after the actual bill has been paid.     I could see more being due if based on estimated figures but not actual.    I'm now worried they will be looking for more.     The elec figures have stayed same they seem fine but gas has quadrupled. I'm very carefull with using gas,  heating not on timer, and at the most would only put on for max 2 hours a day.( only if I need to) most days it's just heating watter for bath etc) I'm someone who would prefer to wrap up with hot water bottle and only use gas if j needed to..especially during these times....  Where do j stand now if BG come back to me and say they were wrong.... especially when I have already been billed based on actual readings.       

kjjohns22

LJ1 said:

Have just been checking my british gas app info....which I do weekly and have just noticed,  despite my last bill being based on actual meter readings....the app info has quadrupled the gas figure.for that sane period...this just seems to have happened in last few days  I've trued to contact but gave up and sent question to them via the app contact us route.     If I've paid a bill based on actual meter readings where do I stand if they change amounts after the actual bill has been paid.     I could see more being due if based on estimated figures but not actual.    I'm now worried they will be looking for more.     The elec figures have stayed same they seem fine but gas has quadrupled. I'm very carefull with using gas,  heating not on timer, and at the most would only put on for max 2 hours a day.( only if I need to) most days it's just heating watter for bath etc) I'm someone who would prefer to wrap up with hot water bottle and only use gas if j needed to..especially during these times....  Where do j stand now if BG come back to me and say they were wrong.... especially when I have already been billed based on actual readings.       

Hi I posted this on another thread earlier - basically I think there website is the problem.............

I have noted that the energy usage part of the BG website seems to have gone off the rails. It has been fine for me for the last few months but this weekend the gas usage cost (not kWh) is out of whack. The unit cost per kWh seems to be being based on around 27p rather than the correct tariff unit cost of 5.95p.

My bill was last made up at the end of January with the right unit costs for the time but if I now go back on website to look at passed usage and cost all the gas costs are wrong.

LJ1

My last bill was up to 24th March based on actual....and info on bill matched app.... bug definatky looks like something wrong now especially the gas as the app figures are way way more.... I'm keeping my fingers crossed problem is at their side.      

kjjohns22

LJ1 said:

My last bill was up to 24th March based on actual....and info on bill matched app.... bug definatky looks like something wrong now especially the gas as the app figures are way way more.... I'm keeping my fingers crossed problem is at their side.      

Spoke to BG via live chat - they confirmed it is their end...............a copy of some of my exchange................

BG - Also I want you to know that the Standing charges are charged for the Number of days.

Me - Yes I am aware of that regarding the standing charge. Was your earlier response confirming that the unit pricing for the calculation is miles off. The website covers up to the 28th (yesterday) so the calculation should be (28 x 30.321) + (866.16 x 5.669)

BG - Perfect that is the correct calculations K***.

Me - So if I run those numbers I get.....

Me - £57.59 the website says over £300!

BG - Can you please help me with the Bill durations you are referring to?

Me - Not bill just looking at the energy usage in the app. I note is has also messed up all the historic charges for gas.

BG - Okay, these might be the issues with the Energy usage on the app.

BG - We are very sorry that the My Energy Service currently isn't working for you as it could. This service is currently experiencing occasional data issues that are impacting some customers. This is under investigation, and we continue to try and get this service working in the way we expect it to for you.

Me - Okay that's fine as long as it works itself out.

BG - Yeah rest assured K*** this will get sorted.

kjjohns22

BG have fixed it!